2015
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Bangkal Highschool
More Info About Me
I am a young professional hailing from Metro Manila, Philippines with a wealth of experience in customer service. Over the course of three years, I have honed my skills as a customer service representative, providing exceptional assistance to clients. Recently, I pursued a course in Virtual Assistant training, earning a certificate in recognition of my dedication and expertise.
I am eager to showcase my capabilities and provide you with a sample of my work upon request. Thank you for taking the time to familiarize yourself with my background and skills. I look forward to any opportunities that may arise.
My Skills and Competencies
Executive Assistant
Book keeping
Data Entry
Certificates
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My Experience and Education
2022
-
2023
Telus International
(Fraud Analyst)
-Extreme high-risk representative, responsibilities are to monitor bank
accounts, financial transactions, and other financial documents and to analyze the data to identify any potential fraudulent activity.
-Recognize patterns of fraud and suggest new methods of detection, mitigation, and prevention.
-Collate data and produce reports for senior managers and stakeholders.
2020
-
2022
Alorica Teleservices
(Customer Service Representative)
-Identify and assess customer's needs to achieve satisfaction.
-Build sustainable relationships and trust with customer accounts through open and interactive communication.
-Provide accurate, valid and complete information by using the right methods/tools
-Manage large amounts of incoming phone calls.
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
April 2024
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April 2024
PRO VA
(Executive Assistant/Trainee)
-Travel arrangements
-Calendar management
-Filling and organizing documents
-Meeting support
-Document preparation
My Services
Executive Assistant
Managing the schedules and communications of key company executives.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping
Responsible for recording and maintaining a business financial transactions.