2018
BS Medical Technology
Our Lady of Fatima University
More Info About Me
I am a highly-skilled, detail-oriented Virtual Assistant and customer service advocate with a proven track record of delivering outstanding assistance and ensuring projects are completed promptly and with the utmost confidentiality. I strive in fast-paced, virtual environments to follow established procedures and practices to exceed all client's expectations. My unique skill set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction will be a great asset to your team!
My Skills and Competencies
Social Media Management
Email Marketing
General Virtual Assistant
Project Managemet
Certificates
My Experience and Education
2021
-
Present
The Woman School
(General Virtual Assistant)
-Oversee a wide variety of administrative functions, supporting Executive-level projects and information-management processes.
-Managing marketing emails
-Preparing communications, such as memos, text messages, emails,
invoices, reports, and other correspondence
-Maintain and update the CRM database.
-Oversee and documentation of responses on the social media accounts
-Editing repurposed videos for reels and youtube shorts
2022
-
Present
Guidepoint
(Advisor)
-Research and gather information for making strategic plans that help in achieving clients' business goals and milestone
-Provide an analysis of a company on its business practices and make recommendations for long-term goals
-Undertaking a complete and detailed analysis
-Gather information and prepare various reports for the management
-Set appointments for client phone consultation
2019
-
2021
Teleperformance
(Customer Service Representative)
-Handles booking and reservation services
-Verifies guest information, provides payment options, promotes hotel amenities, and responds to guest inquiries
-Checking the availability of accommodation or transportation on the guest's desired travel dates.
-Assist members in different ways how to redeem points.
-Documentation of calls in a timely manner for future reference.
-Direct complex customer complaints and challenges to the appropriate department for a quick resolution.
2016
-
2017
Alorica
(Customer Service Representative)
-Provide splendid customer services to respond to inbound and outbound calls for Bank Credit Card
-Monitor customer accounts and keeps track of checks and payments.
-Examine and explain account charges for past due fees.
-Ascertain that confidential information about clients is adequately safeguarded and utilized exclusively for official purposes.
-Update bank information of clients.
-Handle real-time charges/payments on the client's bank account.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Administrative Assistant
Oversee a wide variety of administrative functions, supporting Executive-level projects and information-management.
Canva
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Specialist
Providing customer care, technical support, customer acquisition, and ensuring positive customer interactions.
Project Management
Track the progress and performance of the project, along with the performance and efficiency of team members.