2014
BS in Accounting Technology
Cagayan State University
More Info About Me
I have been working in the field of customer service for six years now, and my experience ranges from email support to gathering transportation information. In addition, I am responsible for real time monitoring that enables me to create reports so we can hit our daily metrics goals effectively!
When I first started my job, one of the most frustrating aspects was having to work with data. Cleaning it up and making sense out what's collected can be a tedious task but when you get into creating visualizations like charts or graphs on Google Sheets that make things much easier!
I find myself spending more time in Excel than ever before because there are so many ways for me organize all these numbers easily by just dragging them where they need go - especially if your spreadsheet has plenty rows/columns already set-up as well
My Skills and Competencies
Data Entry
Email Management
Excel
Google Sheet
Data Visualization
SQL
Certificates
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My Experience and Education
2018
-
2019
Concentrix
(Data Entry Specialist)
Acquiring data from dependable sources and maintain data systems. Identifying, analyzing, and interpreting trends or patterns in complex data sets.
2019
-
2022
Concentrix
(Real – Time Analyst)
Closely work with Operations to drive real-time adherence to expected capacity against actual performance to achieve service levels and efficiency metric goals.
2018
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2018
Concentrix
(Customer Email Support)
Serves customers by providing product and service information and resolving product and service problems
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
Look up potential customers and get their info through social media sites.