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Nursing
Good Samaritan Colleges
More Info About Me
I'm 23 years old and have been working in the BPO industry for almost 2 years. As the eldest and breadwinner of my family, originally from Nueva Ecija, I’m currently renting in Mandaluyong City.
I’m eager to grow and develop new skills, especially to find a work-from-home opportunity that allows me to support my family while being with them. Although I only completed my first year of college due to financial challenges, I’m determined to keep learning and improving.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
Foundever
(Customer Service Representative)
Respond to customer inquiries via phone or email, in a professional and timely manner.
Assist with card activations, limit changes, account maintenance, billing inquiries, and transaction disputes.
Investigate and resolve account issues such as fraud claims, declined transactions, and payment discrepancies.
2023
-
2024
Concentrix
(Customer Service Representative.)
Handled customer complaints and inquires in a professional manner and courteous manner.
Maintaining a pleasant and welcoming approach in high-pressure situations.
Performed daily customer service tasks such as data entry and correspondence handling to maintain accurate and organized customer records.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.