2010
BACHELOR OF INDUSTRIAL TECHNOLOGY MAJOR IN MECHANICAL
University of Southeastern
Your All-in-One Virtual Assistant & Medical Billing Specialist
๐ Meet Angeli โ Your All-in-One Virtual Assistant & Medical Billing Specialist
Hi, I'm Angeli, your go-to Virtual Assistant, Medical Billing Specialist, and Operations Support Proโhere to make your business life easier, smoother, and more productive.
With years of hands-on experience across a variety of industries, I specialize in providing reliable, efficient, and flexible support to business owners, entrepreneurs, and growing teams.
๐ผ What I Do Best:
๐น Administrative Support
From inbox management and calendar scheduling to data entry and document organization, I keep your back-office operations running like clockwork.
๐น Medical Billing & Revenue Cycle Support
I bring solid experience in handling end-to-end medical billing tasks, including:
โข Insurance claim submission & tracking
โข CPT/ICD-10 coding
โข Payment posting & EOB interpretation
โข Denial management & patient invoicing
Platforms: Kareo, AdvancedMD, AthenaHealth, and more
๐น Service Dispatch Coordination
Whether you're running a locksmith or cleaning service, I help dispatch jobs efficiently and communicate with both field techs and clients to ensure seamless operations.
๐น Customer Service That Connects
I deliver friendly, knowledgeable support across email, phone, or chatโresolving issues and keeping your clients happy.
๐ Why Work With Me?
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Multi-Industry Expertise โ From healthcare to home services
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Tech-Savvy & Process-Oriented โ I thrive on systems, automation, and efficiency
โ
Data-Secure & Detail-Focused โ Your business and client information stays safe and organized
โ
Flexible & Time-Zone Friendly โ I adapt to your schedule, not the other way around
Whether you need a billing expert, a customer support ace, or a right-hand assistant to manage it allโIโm here to help you focus on what you do best, while I take care of the rest.
๐ Ready to lighten your workload?
Letโs talk!
Angeli L
My Skills and Competencies
Executive Virtual Assistant
Amazon VA
Data Entry
Customer Service
Real Estate (Appointment Setter)
Medical Billing
Dispatch
Certificates
My Experience and Education
Jan 2022
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Feb 2025
Peoples Healthcare LLC
(Medical Billing Specialist)
Resolve claim denials to ensure maximum reimbursement.
Follow up on unpaid claims with payers and other parties.
Review remits and payer responses; escalate issues as needed.
Verify insurance, obtain authorizations, and process appeals.
Perform all billing tasks professionally and efficiently.
Jan 2018
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Dec 2021
Healthcare IT Specialist
(Phone and Ticketing Software Support)
โข Assisted a number of clients per day through email, phone, online presentations, screen-share and in-person meetings.
โข Developed robust online knowledgebase for support staff to reference when responding to requests for assistance.
โข Resolved customer complaints and concerns by applying strong communication, conflict resolution, and negotiation skills.
โข Documented repair processes and helped streamline procedures for future technical support actions.
โข Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Mar 2015
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Nov 2018
Teleperformance Philippines
(Customer Service Representative)
Answered inbound calls from providers and members regarding claims, benefits, eligibility, authorizations, and credentialing.
Provided accurate information and resolved inquiries in a professional, HIPAA-compliant manner.
Created and managed support tickets and emails, ensuring proper routing to relevant departments.
Conducted follow-up calls on unresolved issues to ensure timely resolution.
Documented all interactions and updates in the system for tracking and compliance.
Maintained strong product knowledge to assist with a wide range of healthcare insurance concerns.
My Services
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.
Customer Service Representative
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Real Estate- Appointment Setting
Conducts the initial interaction with landlords who are looking for prospective tenants within the service area.
Medical Billing Specialist
Perform all billing tasks professionally and efficiently. Charge entry, claim submission, AR follow-up.