2010
BACHELOR OF INDUSTRIAL TECHNOLOGY MAJOR IN MECHANICAL
University of Southeastern
6+ Years Virtual Assistant |Admin |Customer Service PRO | Dispatch
Looking for a ๐๐๐๐๐-๐๐๐๐, ๐ฉ๐๐๐-๐จ๐๐ซ๐ซ๐ฎ ๐ซ๐๐ง๐ฉ๐ช๐๐ก ๐๐จ๐จ๐๐จ๐ฉ๐๐ฃ๐ฉ to join you on this wild ride? ๐
You betcha! Here's what I bring to the table ๐๐๐
๐๐ฉ๐ปโ๐ปCost-Effective & Tech-Savvy
๐ ๐ปHigh Speed Internet & Equipment
๐๐ก๏ธTime Zone & Data Security
โก๏ธ ๐
๐๐ก๐ก-๐ค๐- ๐๐ก๐ก- ๐ฉ๐ง๐๐๐๐จ --๐๐ก๐ฌ๐๐ฎ๐จ ๐ง๐๐๐๐ฎ ๐ฉ๐ค ๐จ๐ฌ๐ค๐ค๐ฅ ๐๐ฃ ๐๐ฃ๐ ๐จ๐๐ซ๐ ๐ฉ๐๐ ๐๐๐ฎ ๐ฌ๐๐๐ง๐๐ซ๐๐ง ๐๐ฉโ๐จ ๐ฃ๐๐๐๐๐ ๐ข๐ค๐จ๐ฉ
โบ I've got quite the skill set as a virtual assistant! I'm your go-to for managing emails, setting up appointments, handling data entry, and even diving into research and lead generation. Plus, I can switch gears and handle things like coordinating reservations or even rocking it as a locksmith dispatcher. On top of all that, I'm a pro at managing social media accounts, providing top-notch customer service, and keeping basic bookkeeping in tip-top shape.
โก๏ธ๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐จ๐๐ง๐ซ๐๐๐ ๐จ๐ฉ๐๐ง!
โบ I'm all about putting a big smile on your customers' faces, and I'm not shy about going the extra mile to make it happen. ๐
โก๏ธ๐๐ก๐๐ฌ๐ก๐๐จ๐จ๐จ ๐๐๐ฉ๐ ๐๐ฃ๐ฉ๐ง๐ฎ ๐จ๐๐๐๐๐ช๐ก๐๐ฃ๐ ๐๐ฃ๐ ๐๐๐ก๐๐ฃ๐๐๐ง ๐ข๐๐ฃ๐๐๐๐ข๐๐ฃ๐ฉ
โบ No task is too big when it comes to organizing and inputting data. Plus, I've got your scheduling and calendar management covered. Let's make things easy and efficient!
โก๏ธ ๐ฟ๐ค๐๐ช๐ข๐๐ฃ๐ฉ ๐๐ค๐ฃ๐ฉ๐ง๐ค๐ก?
โบ Think of it like having your very own organized library but for your company files. Everything will be neatly sorted and super easy to find, whether it's in your emails or up in the cloud.
โก๏ธ ๐๐ค๐๐ ๐จ๐ข๐๐ฉ๐ ๐ฟ๐๐จ๐ฅ๐๐ฉ๐๐ ๐๐ญ๐ฉ๐ง๐๐ค๐ง๐๐๐ฃ๐๐๐ง๐!
โบ I'm here to ensure your locksmith services run like clockwork, and your customers are left with a smile! ๐
โก๏ธ ๐พ๐ก๐๐๐ฃ๐๐ฃ๐ ๐พ๐ค๐ข๐ฅ๐๐ฃ๐ฎ ๐ฟ๐๐จ๐ฅ๐๐ฉ๐๐ ๐๐ง๐ค!
โบ With me on board, your cleaning operations will be seamless, and your clients will be thrilled! ๐
โก๏ธ ๐๐ช๐ก๐ฉ๐๐ฉ๐๐จ๐ ๐๐ฃ๐ ๐๐ช๐๐๐ฃ
โบ I excel at juggling tasks effortlessly, making sure nothing gets overlooked.
In a nutshell, Iโm a fun-loving, multi-skilled powerhouse, excited to jump in and make your business journey smoother and more successful!
๐ฌ If you're on board and feel like we'd make a great team, shoot me a message. I'd love to hear from you!
๐ Just let me know when works best for you to have a Discovery call.
Talk soon
Angeli
My Skills and Competencies
Executive Virtual Assistant
Amazon VA
Data Entry
Customer Service
Real Estate (Appointment Setter)
Dispatch
Certificates
My Experience and Education
2022
-
2022
Poplar Homes
(Market Development Associate)
โข Conducts the initial interaction with prospect landlords who are looking for prospect tenants within our service area through cold/outbound calls, e-mails, and other online channels.
โข Responsible for identifying and qualifying new sales opportunities and leads within our sales territory.
โข Consistently meet obligations and hit the required metrics-based performance indicators.
โข Should be proactive in terms of participating in process improvements, input gathering, and feedback requests which are vital in setting up the entire sales team for success.
โข Establish the organizationโs credibility and expertise with prospective clients in order to garner good feedback, bigger doors for greater opportunities, and maintain long-term professional relationships.
โข Should be well-equipped with analytical skills and comprehensive marketing and forecasting initiatives to properly relay and report the progress of our monthly or quarterly initiatives to our internal and external stakeholders.
โข Spearhead the qualification and closing of new sales opportunities and leads within our sales territory.
โข Should be responsible for taking the lead on giving suggestions and valid recommendations on process improvements, input gathering, and feedback requests which are vital in setting up the entire sales team for success.
โข Should communicate between customers and cross-functional internal teams to ensure the timely and successful delivery of services according to customer needs
2021
-
2022
eCom Project W Corporation
(Amazon VA (DROPSHIPPING) [FREELANCE])
โข Management and operation of Client Amazon Seller Central Account.
โข Product Research and Sourcing
โข Product Listing
โข Order Processing
โข Inventory Management
โข Handle Refund, Returns & Exchanges
โข Immediate response to customer inquiries and complaints.
โข Solve customer issues like order changes, cancellations, returns, and order status inquiries.
โข Earn customers trust through transparency & good conduct.
โข Order Tracking
2021
-
2022
Maids in Pink Canada
(DISPATCH| CSR | INBOUND REPRESENTATIVE [PART-TIME])
Take all inbound calls.
Help customers set an appointment for Cleaning Service
Manage Calendars | Emails
Respond to SMS| Email | VM in a timely manner
Do outbound calling for prospect clients.
Dispatch Cleaners
Manage Cleaners Schedule and Appointment
2020
-
2021
Premier Cranes & Rigging
(EXECUTIVE VIRTUAL ASSISTANT [PART-TIME/FREELANCE])
โข Prepare internal and external corporate documents for team members and industry partners.
โข Online research and data collection using spreadsheets
โข Maintain an organized filing system of electronic documents
โข Uphold a strict level of confidentiality
โข Develop and sustain a level of professionalism among staff and clientele.
โข A number of other administrative tasks and projects
2019
-
2020
Dash Delivers
(Dispatch| Order Processor [Part-time])
โข Dispatch and coordinate with drivers
โข Track deliveries and ensure they arrive on time and in exact location
โข Data entry using our online admin panel.
โข Email management.
2018
-
2021
Healthcare IT Specialist
(VIRTUAL ASSISTANT | EXECUTIVE VIRTUAL ASSISTANT [FULL-TIME])
โข Assisted a number of clients per day through email, phone, online presentations, screen-share and in-person meetings.
โข Developed robust online knowledgebase for support staff to reference when responding to requests for assistance.
โข Resolved customer complaints and concerns by applying strong communication, conflict resolution, and negotiation skills.
โข Documented repair processes and helped streamline procedures for future technical support actions.
โข Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
My Services
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.
Customer Service Representative
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Real Estate- Appointment Setting
Conducts the initial interaction with landlords who are looking for prospective tenants within the service area.