2015
Bachelor of Science in Business Administration Major in Financial Management
Siena College of Quezon City
More Info About Me
Who am I? A curious, energetic, and highly motivated individual, with a proven track record in the field of freelancing – virtual assistant, social media manager, social media marketer, quality analyst, and customer service coach – with proven experience. A highly capable freelancer with an exceptional work ethic and commitment to organizational objectives.
My Skills and Competencies
Virtual Assistant
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
US Based Property Management (NDA)
(Leasing Coordinator/General Admin)
Process Leasing and Releasing documents
Manage company's social media account
Handled Leasing Inquiries thru Email/Phone/Chat
Schedule Property Viewing
Applicants Screening
Preparing/Sending Leasing Documents
2019
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2022
Sitel | Worldpay US and HelloFresh US
(Coach)
· Lead and manage a team and ensure KPIs are being met and even exceeded
· Identified agent’s opportunities by doing Root Cause Analysis.
· Enhanced agent’s call handling skills by providing feedback based on identified RCA
· Handled escalated calls
· Weekly and Monthly Business reviews with the client
· Transition/New Hire Coach
· Launched Hellofresh Manila Site
2018
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2019
Sitel | Greendot Corporation and Worldpay US
(Quality Assurance Analyst)
· Supported operations by doing fly-by coaching and providing instant feedback to the agents based on call observation.
· Analyzed and identified strengths and opportunities that can help operations enhance agents’ skills.
· Provided relevant reports for use in making business decisions
· Call evaluation to ensure the client’s policies and procedures are being met.
· Weekly and Monthly Business Review with the client o Quality Lead
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow and create invoices.
Virtual Asistant
Administrative tasks