Hey there! I'm Angelica

Passion and Purpose

I am a professional E-commerce Website Advisor/Guru, Data Analyst and encoder, Customer Service Representative, Technical Support, and a Customer Support POC
- Passionate in achieving success and exceeding expectations
- Excellent work ethic, eagerness to learn and be trained
- Oral and written communications, skills above average
- Good Team Player, and can work independently with minimal or no supervision
- Some of my skills include computer literacy, digital marketing and market research. I have worked with multiple online store businesses in making sure that these websites are up and running 100%

Angelica Abestilla
Makati City, Philippines
ALopeee@outlook.com
Freelancer
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TOOLS OF THE TRADE

What I Bring to the Table
Social Media Manager
Facebook Ads Management
Microsoft Office Suite (Word, Excel, PowerPoint)
Data Entry
Graphic Design/Editing (Adobe Photoshop, Illustrator, Canva, Capcut)
Content Creator
Artistic/Creative
Critical Thinker
Attention to Detail
Cross-Cultural Communication
Product Knowledge Delivery
Data Entry & Record Keeping
Customer Retention Strategies
Product Knowledge Delivery
Clarity & Concise in Messaging
Amazon and Shopify Proficient

Certificates

Virtual Assistant Certified (Level 1)

CAREER HIGHLIGHTS

Roles & Responsibilities
  • EXPERIENCE
  • EDUCATION
2012
Bachelor of Arts in Mass Communication

A comprehensive undergraduate program focused on the study of media, communication theories, and practical skills in various communication platforms. This degree covers areas such as journalism, public relations, advertising, broadcasting, digital media, and media ethics. Graduates gain expertise in crafting messages for diverse audiences, managing media campaigns, understanding the impact of mass media on society, and utilizing modern communication technologies.

2016
Bachelor of Science in Information Technology

Far Eastern University

2020 - 2021
SleepEasy Apparel
(Social Media Manager)

Responsible for postings , answering inquiries, sales, and managing the store's social media platform, making sure that it gains traffic everyday.

2015 - 2015
Convergys Philippines
(CUSTOMER SERVICE REPRESENTATIVE (Seasonal Account))

Assisting customers in deleting their account

2015 - 2016
Telus International - Fitbit
(CUSTOMER SERVICE REPRESENTATIVE (Seasonal Account))

- Providing welcome greetings to the new customers & assisting them in setting up their account if needed

2016 - 2016
Harte Hanks Philippines - IBM
(SYSTEM DATA ANALYST)

- Cross-referenced multiple groups of companies, detecting similarities and differences. Also looking into possible subsidiaries for multiple companies at any given time. Analyzed multiple data sheets to provide a generalized report for the team to go over.

2016 - 2017
TSD Global Inc
(CUSTOMER SERVICE REPRESENTATIVE)

Assisting customers to their concerns regarding their subscription & anything regarding their concern

2017 - 2017
NEZDA Technologies
(RECRUITMENT ASSOCIATE)

- Outsourcing quality agents and assigning them to a specific company that best fits their profile. Also assisting and supporting the qualified agents with their job applications

2017 - 2017
24/7 CUSTOMER PHILIPPINES - OPTUM
(Collection Specialist)

Assisted in collecting overdue fees and payments, assisted in providing payment plans and services, also aiding customers that are not able to pay their balances on time.

2017 - 2019
AMAYSIM
(Live Chat Support Representative)

Provided real-time chat support to customers in different states in Australia, regarding their sim card accounts, phone services and offered different troubleshooting options in activating the purchased sim cards, and in porting numbers to a different provider.

2021 - 2022
TaskUs INC - SHOPIFY
(Support Advisor/Guru , SupportTeam POC)

Provided technical support and assistance to customer of the brand, assisted in setting up their accounts and e-commerce website, and escalated to different teams whenever needed. Trained in answering calls, chats and responding to emails in a timely manner. Provided follow-ups and made sure that all cases are handled before tagging tickets as resolved.

2022 - 2022
Keywords Studios Manilla – Discord & Avakin
(PLAYER SUPPORT AGENT)

- Assisting the users having problem with their subscriptions, servers, and anything regarding their account

SERVICE EXCELLENCE

Delivering Exceptional Service
Social Media Management

Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.

Facebook Ads Management

Facebook ads by getting inspiration from a few of our ad examples that have seen success.

Graphic Design

Graphic design is a craft where professionals create visual content to communicate messages.

Customer Support Services

- Handling any customer inquiries or complaints, and processing orders, returns, and complaints

Order & Account Management

Processing payments and refunds, managing subscriptions and memberships, and updating customer account details

Multichannel Support Management

Coordinating support, ensuring consistent service quality, and managing ticketing systems for efficient issue tracking


WORK THAT SPEAKS

See My Work

Let's work together !

I am available for freelance projects.
Hire Me

GET IN TOUCH
Connect with Me

Address :
Makati City,
Philippines
Email :
ALopeee@outlook.com


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