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Bachelor of Science in Information Technology
Far Eastern University
More Info About Me
I am a professional E-commerce Website Advisor/Guru, Data Analyst and encoder, Customer Service Representative, Technical Support, and a Customer Support POC
- Passionate in achieving success and exceeding expectations
- Excellent work ethic, eagerness to learn and be trained
- Oral and written communications, skills above average
- Good Team Player, and can work independently with minimal or no supervision
- Some of my skills include computer literacy, digital marketing and market research. I have worked with multiple online store businesses in making sure that these websites are up and running 100%
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Amazon and Shopify Proficient
Certificates
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My Experience and Education
2020
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2021
SleepEasy Apparel
(Social Media Manager)
Responsible for postings , answering inquiries, sales, and managing the store's social media platform, making sure that it gains traffic everyday.
2021
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2022
TaskUs INC - SHOPIFY
(Support Advisor/Guru , SupportTeam POC)
Provided technical support and assistance to customer of the brand, assisted in setting up their accounts and e-commerce website, and escalated to different teams whenever needed. Trained in answering calls, chats and responding to emails in a timely manner. Provided follow-ups and made sure that all cases are handled before tagging tickets as resolved.
2017
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2019
AMAYSIM
(Live Chat Support Representative)
Provided real-time chat support to customers in different states in Australia, regarding their sim card accounts, phone services and offered different troubleshooting options in activating the purchased sim cards, and in porting numbers to a different provider.
2017
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2017
24/7 CUSTOMER PHILIPPINES - OPTUM
(Collection Specialist)
Assisted in collecting overdue fees and payments, assisted in providing payment plans and services, also aiding customers that are not able to pay their balances on time.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.