2011
Computer Science (Programming)
MANILA MONTESSORI COLLEGE INTERNATIONAL
More Info About Me
A highly skilled and hard-working person who is seeking an opportunity to fully utilize my abilities, trainings and experiences that focuses on Virtual Administrative Assistant, customer satisfaction, leadership and management , while making a significant contribution to the success of the company.
My Skills and Competencies
Data Entry
Customer Service Representative
Technical Support
Healthcare Virtual Asssistant
Email Management
Calendar Management
Graphic Design
Certificates
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My Experience and Education
2022
-
2022
Direct Client (Part Time)
(TikTok /Snapchat Media Buyer)
Add ad groups, ad sets and run ads.
For TikTok, I bump the spending every 20mins or so, depends on the instruction once the status turns to "Not Delivered".
For Snapchat, bump the spending every 4 hours or so depends on the instruction.
2019
-
2022
DXC TECHNOLOGY
(Senior Analyst – Global Service Desk, Group IT)
Provide Support to Level1 Service Desk Analyst, Answer escalation emails. Monitoring Call Queues, Take calls and answer chat when needed
2017
-
2019
OPTUM GLOBAL SOLUTIONS (OGS)
(Healthcare Advocate for Prescription Drug Plan)
Take calls and assist members by quoting coverage and benefits on their Prescription Drug Plan.
2017
-
2019
CPM Online Marketing
(Virtual Assistant (Part Time))
Follow/Unfollow users on Instagram
Appointment Setting
Email Management
Calendar Management
Answer customer queries
2013
-
2017
WIPRO BPO LIMITED
(Collection Specialist for Gas and Energy)
Take inbound and outbound calls to collect past due amount of the consumers.
Position: Order Management Specialist (PO and GR). and Process Purchase Order and Good Receipt then coordinate to Vendor Management.
2011
-
2013
APAC (Alorica)
(Healthcare Representative)
Quote member's health insurance benefit and coverage
Process hospital claims
Team lead apprentice
2007
-
2010
NCO RMH
(Team Leader / Customer Service Representative)
Provide excellent customer service to customers (Ecommerce account)
Subject matter expert that provide support to customer service representative
Handled and supervised a team to achieve the day to day goal and KPIs
My Services
Graphic Design
Create Visual Content, Logos, Marketing Material
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Representative
Provide excellent customer service experience to consumers.
Healthcare Advocate
Quote healthcare insurance and prescription drug plan benefits to members.
Technical Support / Senior Analyst
Perform L1 troubleshooting to users. Answer Escalation emails and phone calls. Provide support to L1 analyst
TikTok & SnapChat Media Buyer
Add AD groups, AD sets and run ads. Bump spending when the state changes to "Not Delivered"