2008
Bachelor of Science in Accountancy
Polytechnic University of the Philippines
More Info About Me
I’m an experienced professional with a strong background in technical support, business applications, data management, and research analysis. I excel in communication, software proficiency, and problem-solving. I’m a self-starter, adaptable, and dedicated to achieving results. Recent roles as a Virtual Assistant have further sharpened my organizational and administrative skills. I’m eager to contribute my expertise to your team.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2023
Recruiting Company
(General Virtual Assistant/ Recruiter Specialist)
Providing general administrative support to the recruitment team, such as organizing files, managing calendars, and preparing reports.
Conducting initial screenings of resumes and applications, evaluating candidates against job requirements, and shortlisting qualified candidates for further review.
Coordinating and scheduling interviews between candidates and hiring managers, ensuring availability and preparing interview materials.
Conducting reference checks and background screenings on potential candidates, ensuring compliance with company policies and legal requirements.
Verifying and reconciling invoices with timesheets, expense reports, or other supporting documents to ensure accuracy and completeness of billing information.
Coordinating with clients and following up on outstanding payments to ensure timely receipt of payments.
Collaborating with the recruitment team to ensure accurate and timely invoicing for client-specific recruitment projects or contracts.
2021
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2023
Printing Company
(Virtual Assistant)
Provided prompt and professional chat support to customers, addressing inquiries, troubleshooting issues, and providing product information.
Resolved customer complaints and concerns in a timely and satisfactory manner, ensuring a positive customer experience. Assisted with general administrative tasks such as data entry, file management, and organizing documents.
Managed incoming and outgoing correspondence, including email and mail, and ensured timely responses.
Developed and executed social media strategies to promote the printing company's products and services.
Managed social media platforms, including Facebook, Twitter, Instagram, and LinkedIn, ensuring consistent branding and engaging content.
2016
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2021
Global Payments, Inc.
(Research Analyst)
Preparing, reviewing, and validating profit and loss for our merchants/clients in the North America and Canada regions Reconciles bank details, and reviews transactions, and batch totals. I am doing debit and credit adjustments for the merchant.
Working closely with the accounting team, legal department, disputes/chargeback department, and the account management group
Helps out with the risk investigation team in resolving any fraudulent transactions
Analyze and resolve merchant inquiries by systematically gathering relevant information and utilizing Oracle, Business view, and other system tools within established SLAs
Handle a broad range of issues, factors, and data when resolving merchant inquiries
Regularly correspond via written and verbal communications with merchants, business partners, and internal departments within Global Payments to arrive at optimal resolutions
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.