2010
Computer Science/Information Technology
University of Makati
More Info About Me
My professional life has been a journey of constant learning and growth. I have always strived to challenge myself and push beyond my limits, whether it's through taking on new projects or expanding my skill set. I believe that success is not just about achieving goals, but also about the process of getting there - the hard work, dedication, and perseverance required to overcome obstacles and reach new heights.
Throughout my career, I have gained valuable experience in a variety of industries and roles. From sales & marketing, customer service, bookkeeping, to training management, etc. I have honed my skills and developed a versatile set of capabilities that allow me to adapt to any situation. Above all, I am passionate about making a positive impact through my work and contributing to the success of my team and organization.
My Skills and Competencies
Admin Support
Quickbooks Specialist
Xero Specialist
Data Entry
Customer Service Support (Chat/Email)
Ecommerce VA
Certificates
My Experience and Education
December 2021
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April 2023
Daniel Wilson Accounts Ltd
(Sales and Training Manager)
-My key responsibility working in eCommerce is selling products to customers, providing excellent customer service, and ensuring that the online store is well-stocked and organized. In addition to selling products, I'm also responsible for other tasks such as processing transactions, and handling customer complaints or returns/refunds. At the same time I'm also acting as a training manager handling the team and giving insights on what to do to improve sales and how to handles it better. That also includes monitoring the team productivity and sales.
March 2019
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December 2021
Fnac eCommerce website
(Virtual Assistant)
-My main role is to perform various tasks for my client personal eCommerce business. These tasks may include scheduling appointments, managing emails, and even conducting research. I also manage product listing and data entry or other admin task that is needed.
January 2019
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March 2019
ATA Furniture USA (Amazon FBA)
(Online Marketing Specialist / Customer Service Support)
-My responsibilities include promoting client's products on Amazon and different social media sites like Pinterest, Twitter, IG, Facebook and LinkedIn. I also handle Amazon FBA, customer service, and processing customers' orders, delivery follow up, inventory and returns/refund thru chats, email and calls.
April 2017
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December 2018
Amaysim Au
(Provisioning Officer and Live Chat Support)
-I am responsible in building trust and loyalty among customers, let them feel valued by the business. By utilizing these tools effectively, my clients' businesses can enhance their customer service and ultimately improve their bottom line.
As an email management support and live chat support the main task for this position is communication with customers, including organizing and responding to emails efficiently, while answering live chat that enables my client's business to engage with customer's concerns in real-time. I also sort, prioritize, and respond to emails to ensure that all customer inquiries are addressed promptly. At the same time being a live chat support, I help the business provide customers with instant access to support agents who can assist them with any issues they may have.
December 2015
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April 2017
Thrifty Car and Truck Rental AU
(Administrative Support Specialist)
- I am responsible for ensuring that the business runs smoothly and efficiently by performing a variety of administrative tasks. These tasks may include answering phones, scheduling appointments, managing calendars, preparing reports, and handling correspondence. In addition, I am also responsible for maintaining databases, managing files, organizing sales and presentation, and the tasks that include using office software such as Microsoft Office etc.
My Services
Data Entry / Admin Support
Search the Internet for information on a wide variety of topics. Maintain databases, organizing files and data
QuickBooks Specialist
Track expenses, manage cash flow and create invoices
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Testimonials
Sara Hana
"Thanks for the good work, as well as the quick turnaround time." Rating is 5 out of 5.