2012
Bachelor in Broadcast Communication
Polytechnic University of the Philippines, Sta. Mesa, Manila
More Info About Me
An enthusiastic, flexible, hard worker; able to work under pressure, eager to be trained. I am a book-enthusiast, specifically on things regarding history, classical literature, and culture. In addition, I am very fond of basketball.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2020
-
2022
Shopee Philippines
(Senior Analyst)
• Supports sellers, big ticket clients, and buyers of Shopee;
• Provides resolution to the issues and concerns of our clients and maintains their satisfaction
to our services, products, and stores;
• Crafts spiels and scripts for the support teams of Shopee;
• Collaborates with the Quality Assurance team in addressing the concerns of the customers;
• Presents ongoing business and client concerns to the management and QA team;
• Assists the team with the handling of processes.
2018
-
2020
Uber Center of Excellence, Philippines
(Community Operations Specialist)
• Validated the submitted requirements of the possible driver partners of Uber via phone
call, video call and email;
• Provided assistance in the application of the Uber’s partner drivers.
2015
-
2018
Accenture, Inc.
(Exceptions Specialist)
• Assisted internal and external clients of Verizon with their issues and concerns that
hinders the operation of their businesses;
• Extended assistance to the top clients and high-ranking officials of Verizon;
• Supervised circuit activation of Verizon Engineers;
• Delivered written outputs such as reports and letters;
• Provided technical support and trainings among my colleagues;
• Suggested innovations and new projects that improved our services and branding;
• Delivered one hundred percent of the proposed projects.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.