2009
Bachelor in Office Administration
Polytechnic University of the Philippines
More Info About Me
I am a Virtual assistant/Customer support for an E-commerce in the USA. As a virtual assistant continuous learning and adding niches would be more helpful for me to enhance my skills and attract more clients.
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Decade Awards LLC
(Virtual Assistant/Customer Support)
Order Processor in Amazon, Etsy, and Big Commerce.
Proofread clients' customized engraving details.
Follow-up with customers in their requested customized engraving details if there are any concerns.
Formatting engraving details according to the plate and text format.
Identify the right plate in the corresponding order.
Work directly with the Marketing Director.
Sending Daily Reports to the Marketing Director.
2022
-
2022
Chinese Business Support Limited
(Virtual Administrative Assistant)
Data Entry/updating CRM.
Create quotations, contracts, and letters of authority sent via DocuSign.
Customer Support via email, CRM, and web app ticketing system.
Submitting meter readings via energy portals or email.
Submitting contracts for energy suppliers.
Process trainer for newly hired VA
Other admin duties assigned
2021
-
2022
Concentrix
(Customer Service Representative)
Providing customer support for members of health care insurance.
Addressing members' concerns through phone calls.
To ensure giving accurate health benefits information for the members.
Being a healthcare advocate at all times.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.