2022
BSBA- Financial Management
ICCT Colleges Foundation
More Info About Me
I am a highly skilled and experienced Customer Service Professional with two years of hands-on experience in providing exceptional service to customers. I specialize in answering calls, responding to emails, and ensuring customer satisfaction. Fluent in both English and Spanish, I am able to effectively communicate with a diverse range of customers, providing support in their preferred language.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Maersk Global Services
(Customer Service Representative)
Answering emails from customer who’s asking help regarding with their bookings.
2021
-
2022
Nowcom Global Services
(Verification Specialist)
- Taking both inbound and outbound calls to conduct interviews with customers applying for a car loan application. (100 calls day)
- Sending emails to our credit analyst when customers are not satisfied with their vehicle or if they encounter any problems.
- Calling customer’s employers to verify if their employment is still active.
- Calling insurance companies to check if the car is insured.
2020
-
2021
Startek
(Customer Service Representative)
- Activating and adding a line to our customer’s account.
- Performing a credit check to see the customer’s eligibility.
- Creating an account for the customer.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.