2019
Bachelor of Science in Business Administration Major in Marketing
Don Honorio Ventura State University
Process Improvement, Streamlining Operations | Delivering Successful Projects
Hi, I'm Angela, a Business Administration graduate with a focus on Marketing. I possess a multifaceted skill set that suits a range of roles. As a Certified Project Manager, I bring structure, organization, and effective team coordination to drive project success. My role as an Onboarding Specialist enables me to streamline transitions for new team members or clients, ensuring a smooth integration. As an SEO Specialist, I excel in optimizing online content for visibility and ranking, using keyword research, content optimization, and data analysis to improve online presence. Furthermore, my experience as a Virtual Assistant equips me with the adaptability and administrative support needed to assist you remotely across various tasks. My commitment to operational excellence, strong client relationships, and process optimization makes me an asset in dynamic environments. Let's connect and explore how my expertise can benefit your organization.
My Skills and Competencies
Medical Virtual Assistant
Data Entry
Search Engine Optimization
Project Management
Client Onboarding
Administrative Support
Customer Support
Graphics and Video Editing
Certificates
My Experience and Education
2023
-
2023
Collaborate Pros (SEO Company)
(Project Manager)
I oversee the Content Team, Bloggers, and Web Development Team, managing tasks such as Google indexing and conducting website audits to assess SEO performance, which directly influences the rankings of client websites. I excel in coordinating cross-functional teams, utilizing my strong organizational skills to prioritize projects based on deadlines and align clients toward a common goal. My effective communication abilities enable me to promptly address client inquiries, providing accurate information and ensuring their utmost satisfaction. Additionally, I efficiently create and monitor tickets to expedite customer request resolution, guaranteeing swift issue resolution. Lastly, I provide clients with comprehensive website performance reports, empowering them with valuable insights into their online performance and the impact of their marketing strategies.
2023
-
2023
Georgia Families In Transition
(Notes Specialist - Medical VA)
My role involves meticulously validating BIRP notes, ensuring the correctness of critical elements like service date, service time, settings, behavior part, service code, and authorization, including its effective and expiration dates. I execute stringent quality control measures to maintain data integrity, and once notes are verified, I promptly lock them, facilitating seamless billing to insurance companies. My unwavering dedication to precision plays a pivotal role in the success of our organization, ensuring our data remains accurate and dependable.
2023
-
2023
Sweet Support, LLC (Therapy Agency - Quick Team Solutions)
(Virtual Admin Assistant)
Highly proficient in transcribing therapy session voice messages and crafting organized BIRP notes to ensure comprehensive documentation. Adept at meticulous database entry for precise record-keeping. Known for unwavering attention to detail and a strong commitment to meeting deadlines, consistently upholding data integrity, and optimizing workflow efficiency within fast-paced environments.
2022
-
2023
LIVE Hydration Spa (IV Hydration Spa)
(Onboarding Marketing Assistant)
In my role as an Onboarding Specialist, I have successfully streamlined the process of opening new franchise locations. By enhancing the existing checklist, I ensure that no detail is overlooked, thereby saving time, and minimizing errors. I take pride in creating engaging social media profiles for each new location, while effectively delegating website development and Google My Business setup to my teammates. Furthermore, I oversee the provision of essential assets such as business cards, brochures, and QR codes, ensuring a smooth and confident launch for our client’s locations.
2021
-
2022
Sutherland Global Services Ph.
(Back Office Consultant & Customer Service Associate)
I provided exceptional customer service and efficiently managed various tasks, both voice and non-voice related. My commitment to accuracy and efficiency contributed to a 100% quality rating in audits, enhancing the company's profitability. By consistently meeting deadlines, I played a pivotal role in increasing team productivity by 10%.
My Services
Admin Assistant
Assistant to managing tasks, and schedules, and supporting office operations efficiently.
Customer Support
Assist clients, resolve issues, and ensure positive experiences, fostering loyalty and trust.
General Virtual Assistant
Providing remote administrative and support services to individuals and businesses, optimizing efficiency.
SEO Specialist
Conducting a detailed competitive analysis of sites to determine the best strategies in collaboration with client goals.
Data Entry
Inputs and organizes information accurately and efficiently for record-keeping and analysis.
Project Management
Plan, execute, and oversee tasks, resources, and timelines to achieve project goals successfully.
Medical Virtual Assistant
Streamlined administrative tasks, appointment management, and efficient patient care coordination.