2017
Bachelor of Science in Business Administration major in Management
Mindanao State University-Main
More Info About Me
Bringing six years of experience in office administration and customer , I excel at building positive relationships and helping organizations succeed. I connect well with clients and coworkers, meeting their needs and finding ways to improve productivity. I’m excited to use my skills in a lively workplace that values teamwork and new ideas.
I believe quality work is important, and I always aim to meet and exceed expectations. I can handle multiple tasks at once while paying close attention to detail. I am eager to achieve results and take on new challenges. If you need a dedicated professional who can quickly adapt and make a difference, I’m ready to help your team succeed.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2022
-
2024
Department of Trade and Industry
(Senior Business Counselor)
- Managed and operated assigned Negosyo Center (Business Center) in Jabonga, Agusan del Norte as a dedicated Senior Business Counselor, responsible for promoting ease of doing business and enhancing service accessibility for micro, small, and medium enterprises (MSMEs) in the local community.
- Facilitated MSME growth by providing guidance, resources, and support for their development.
- Created and implemented strategies to simplify business processes and improve service delivery, fostering a supportive environment for entrepreneurship.
- Worked with local partners and stakeholders, both private and government institutions, to increase awareness of the local Negosyo Center (Business Center) and promote initiatives that strengthen local businesses and boost the economy.
2021
-
2022
Philippine Statistics Authority
(Registration Clerk)
Dedicated customer service professional skilled in validating applicant information, capturing biometric data, and maintaining registration equipment. Attends training to enhance team performance and ensures quality service for all applicants while supporting the Registration Center Supervisor in various tasks.
2017
-
2021
Concentrix
(Customer Service Representative)
- Provided comprehensive assistance to customers by resolving issues related to cable, internet, and home phone services, while addressing any other service-related concerns.
- Successfully upsold a range of products and services, including cable, internet, home phone, and home security, to enhance customer satisfaction.
- Handled billing inquiries and guided customers through subscription changes, ensuring clear communication and understanding.
- Delivered exceptional customer service, consistently striving to exceed customer expectations and guarantee satisfaction
My Services
Administrative Support Services
Boost efficiency with expert administrative support! Skilled in scheduling, document management, and customer care.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.
Customer Service
"It takes months to find a customer, seconds to lose one". Hire a dedicated customer service associate!