2012
BSIT
Stratford Intl School
More Info About Me
I worked as a customer service agent in North America for the previous nine years. Sales, customer retention, and technical assistance are also featured. When it comes to accepting criticism and using it as inspiration for progress, I'm always professional and open-minded.
I had no notion that I had been an SMM for my girlfriend's company's Facebook page since 2019. And right now, I'm seeking for a job that will both be a huge challenge and enable me to employ my recently obtained skills. proactive in developing plans for the company's expansion. driven, open to new experiences, and ensures that it goes above and beyond.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2019
-
Present
Procraftinate
(Wedding Essentials Business FB Ads Manager)
Product Posting, FB Ads Marketing, Social Media Engagement and Customer Service.
2018
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2019
VXI Global Holdings
(Tech Support Representative)
Customers are calling then we assist any of their internet related issues. Also check for opportunity in case they don't have other subscription and offer it.
2016
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2018
Ibex Global Solutions Inc.
(Tech Support Representative)
Customers are calling to fix their cable subscription and channel mapping and also we make sure that their Digital Video Recorder consistently record their favorite shows with no problem.
2012
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2015
Synnex – Concentrix
(Sales /Technical Support Expert)
I started working with Netgear as a technical support representative assisting customer with their Internet related issues. Also Offering warranty renewal for technical support in case its expired. I stayed there for around 3 Years.
My Services
Customer Service
Customers are calling then we assist any of their issues that is within our scope of support.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.