2019
BS in Computer Engineering
Eulogio “Amang” Rodriguez Institue of Science and Technology
More Info About Me
Hi! My name is Andrea Nicole, but people used to call me Andi. I've been working for over 4 and a half years in the Customer Service industry. I was a Technical Support Representative, Technical Assistant, Service crew and currently a US Tax Specialist. I can adapt to things easily and I'm confident that I'm a fast-learner. I can handle multiple task, work under pressure and willing to work overtime if needed. I find myself having a hard time to say no to others when they need help from me. I'm a creative problem-solver, always looking for ways to make the task process easier and more efficient.
My Skills and Competencies
Bookkeeping
Data Entry
Lead Generation
Certificates
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My Experience and Education
2022
-
2023
Prople BPO, Inc.
(US Tax Specialist)
• Handle email/back office support to US Clients.
• Filing of US Sales and US Tax returns, reconciliation, billing and payment.
Skills:
- Meeting Management
- Inbox Management
- Calendaring
- Spreadsheet
- Detail Oriented
- Employee Training
- Teamwork
- Proactive
- Dependable
- Assertive
- Sales and Use Tax
2020
-
2022
Infocom Technology Inc.
(Technical Support Representative)
• Help customers resolve technical problems associated with a product or service.
• Providing response and solutions to issues experienced by users of technological products or services.
Skills:
- Troubleshooting
- Customer Service
- Multitasking
- Data Entry
2019
-
2020
Asticom Technology Inc.
(Technical Assistant)
• Monitoring all JOs from dispatch to completion. Coordination with internal and external support teams in line with the completion of JOs.
• Updating of work orders in the system. Assist in cancellation of ageing JOs from Sales Partners.
Skills:
- Inbox Management
- Calendaring
- Proficient in Microsoft Office programs
- Spreadsheet
- Data Entry
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.