2010
Bachelor of Science in Nursing
Davao Doctors College
More Info About Me
I am a Nurse by profession but I started in a BPO company as soon as I graduated from college. I have always been fascinated with corporate jobs and how it encourages employees to strive for success hence I have stayed with the same company for more than a decade. I started as a customer support specialist for 3 years and was promoted to a Subject Matter Expert – Training Apprentice – Workforce specialist. My last role was as an Executive Assistant. I was tasked to create reports of the company’s productivity and financial forecasts. I also made sure that there was enough staffing and the support to agent ratio is well-balanced. I was given the opportunity to work from home during the pandemic and was able to earn money while personally taking care of my children. I finally got to be a hands-on mother helping them in their studies and spending more quality time with them. Now that the company has decided to bring all the employees back on site, I decided to look for opportunities be able to keep taking care of my family while earning at home.
Virtual Assistant | Social Media Manager
Social Media Management
Lead Generation | Ads Management | Media Buying
Data Entry
Content Writing
Virtual Assistance
Certificates
My Experience and Education
2017
-
2022
Sutherland Global, Inc.
(Workforce Specialist | Executive Assistant)
• Makes sure productivity metrics are met daily
• Provides productivity reports and feedback to help improve productivity and financial Gains of the program
• Ensures staffing is adequate
• Ensures the company headcount is updated and ratio is balanced
2014
-
2017
Sutherland Global, Inc.
(Support - Subject Matter Expert | Training Apprentice)
• Helped in providing product-specific support to customer service specialists
• Took escalation calls from customer service specialists
• Assisted in the classroom training of newbies
• Assisted newbies in the nesting stages
2011
-
2014
Sutherland Global, Inc.
(Customer Service Specialist)
Took inbound calls as customer service, billing and retention specialist.
2022
-
2022
Freelance
(Virtual Assistant | Social Media Manager)
General Admin Support
Email, Calendar, and Schedule Management
Market Research and Appointment Setting
Customer Service and Sales Marketing
Social Media Management (Facebook, LinkedIn,
Instagram, and Pinterest)
Web Research and Lead Generation
Writing (Content, Editing and Proofreading, Sales and
Marketing)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.