Blank
Bachelor of Science in Information Technology
Polytechnic University of the Philippines - Sta. Mesa, Manila
More Info About Me
You can call me Dea or Andeng. I am the youngest in the family. I have a dog; she was given to me by my mom. I love playing with her. My zodiac sign is Leo. I watch anime and play Mobile Legends on my free time.
For more than two years, I have been working in the healthcare BPO industry, specifically in order processing, customer inquiries, and team support. I have demonstrated my expertise in healthcare processes and exceptional customer service as a Subject Matter Expert (SME). I am capable of handling multiple email and phone inquiries, effectively resolving problems, and providing comprehensive training and mentoring to team members. Someone with good communication skills who can improve team performance and guarantee quality standards are met.
I want to be part of your business' growth. Please feel free to reach out to me with the details below.
My Skills and Competencies
Social Media Management
Data Entry
Facebook Ads
Content Creator
Customer Service Support
Certificates
×
![]()
My Experience and Education
2022
-
2024
Genpact Services LLC
(CSR - SME)
Responsible for managing the order-entry process
Responsible for ensuring the delivery of customer's orders
Handle inquiries via phone and emails
Provided support to team members
Review and audit for quality services
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.