2016
Bachelor of Science in Hotel and Restaurant Management
University of Saint Louis Tuguegarao
Who? Me?
6 years in the Hospitality Industry & 6 years as a part-time/freelance Graphic Designer. Now taking on a new endeavor in Social Media Management. Highly passionate, result-driven, and goal-oriented individual with strong interpersonal skills through customer satisfaction.
Let's fire up your social media pages and discuss opportunities for your brand! Hit that little "Hire Me" button below.
My Skills and Competencies
Social Media Management
Data Entry
Content Creation
Graphic Design
Certificates
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What I Did
Past Work Experiences
2020
-
2022
JLL Pulsar Hotel - Tuguegarao City
(Front Desk Officer)
Responsible for welcoming customers/guests and responding to their inquiries, requests, and issues in a timely, personable, and efficient manner. Resolve guest concerns, especially in high volume times. Coordinate with housekeeping staff to ensure all rooms are clean and ready to accommodate new guest arrivals. And verify guests’ payment method during check-in and confirm additional charges if incurred before check-out.
2019
-
2020
Renaissance Palm Springs By Mariott International - Palm Springs, California
(Food and Beverage Trainee)
Provided friendly customer service while remaining calm, especially during periods of high volume. Ensure that special requests are well taken care of and anticipate every customer’s needs and provide them with high-quality service while upholding the company standards to guarantee customer satisfaction. Meticulously handled POS system transactions which include credit, cash, and room vouchers/discounts to ensure seamless and accurate cash flow. Resolve complaints quickly and efficiently while keeping the customer’s best interests in mind.
2017
-
2019
JLL Pulsar Hotel - Tuguegarao City
(Restaurant Server)
Provided friendly customer service while remaining calm, especially during periods of high volume. Ensure that special requests are well taken care of and anticipate every customer’s needs and make sure that orders going out from the kitchen are correct and presentable.
2016
-
2022
Part Time Freelancer
(Graphic Designer)
Creatively conceptualized and designed logos for small brands, posters for events, and merchandise designs
such as shirts/apparel.
What I Offer
Services
Graphic Design
Create digital marketing paraphernalia that suits the branding direction of the business.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Research
Search, compile and review data from the internet for deficiencies, and correct any incompatibilities,
Content Creation
Promote companies' products and services by developing copy for websites, social media, and marketing materials.