2016
Bachelor of Secondary Education, Major in English
Southeastern College of Padada
More Info About Me
I have 7 years relevant experience in various roles and fields in the BPO industry. I have worked in customer service, subject matter expert, Operations Supervisor and Operations Manager. I have excellent skills both verbal and written English. I am also exposed to an external and internal calls especially in dealing with all the client calls.
I have experience in managing people and organizations, strong organizational skills that will help me keep track of all tasks needing attention at any given time while also maintaining relationships with key stakeholders.
Your time is valuable. I appreciate you taking the initiative in contacting me and please do not hesitate to contact if there are any questions or concerns that need addressing!
My Skills and Competencies
Lead Generastion
Data Entry
Project Management
Executive Virtual Assistant
General Virtual Assistant
HR VA
Social Media Management
Certificates
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My Experience and Education
2022
-
2024
Teleperformannce Philippines
(Operations Manager)
Honing the skills of the team the leaders on how to be an effective leader by doing the coach to coach approach- observing how the Supervisor is coaching his employee and provide feedback real time
Providing proper feedback and coaching to the leaders
Daily Supervisor Meeting- Providing real time updates, spot checking and collaborating with the leaders in terms of the action planning.
Managing the operations, planning and performance management by demonstrating the strategies below:
Trained how to present Client KPIs score card review
Client Immersion
Leadership and team Immersion
Financial performance review
Productivity improvement
Retention
KPIs attainment
Focus KPI Alignment and Improvement
2019
-
2022
Teleperformance Philippines
(Operations Supervisor ( Comcast Account))
Handling a team consisting of 17 agents
Team leader- taking the lead to the team and helping the agents prepare for their success in the field that they chose to.
Honing the skills and motivating the employees by providing proper coaching and giving the right action plan to improve what needs to be improved and being consistent to what is working.
Having strong connection with the team.
2017
-
2019
Teleperformance Philippines
(Technical, CSR, Billing and Sales representative ( Comcast Account- Telco Company in the US)
Technical Representative on board-Assisting customers in activating their equipment’s ( telephone, internet and cable).
Resolving customer`s concerns by making sure they are satisfied with the resolution provided
Explaining the bill from their account to ensure the customers are fully aware of their bills in a monthly basis
Transitioning to a sales perspective by discovering the unstated needs of the customers to provide what are the best option that has to offer
My Services
Adaptable Executive Virtual Assistant
I excel in creating streamlined processes and efficient workflows to maximize productivity for busy executives.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Virtual Assistant ExpertOperations Manager
I hold expertise in drafting attention-grabbing bid proposals customized as per the project requirement.