2006
BS Information Technology
LSPU- Los Baños
More Info About Me
Experienced Customer Service Representative with a strong background in healthcare and administration. Adept at managing patient interactions, ensuring compliance with healthcare regulations, and utilizing healthcare management software. Skilled in problem-solving, conflict resolution, and adapting to various workplace settings. Enthusiastic about learning and committed to delivering empathetic, patient-centered support.
My Skills and Competencies
Social Media Management
Shopify Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
NEXTVAS, INC
(CUSTOMER SERVICE REPRESENTATIVE)
In this role, I provided comprehensive support to patients through phone and email interactions. This included managing appointment scheduling, addressing billing inquiries, verifying insurance information, and assisting with general queries. My approach was characterized by a composed and empathetic demeanor, especially when dealing with patients in distress or frustration. I promptly and effectively resolved their concerns. I also collaborated closely with medical staff to facilitate patient care and ensure seamless communication between patients and healthcare providers. Serving as a liaison between patients and insurance companies, I handled tasks such as filing prior authorizations and addressing coverage questions. Furthermore, I conducted follow-up with patients to assess their satisfaction and identified areas for service improvement.
2017
-
2019
ABU DHABI NATIONAL HOTEL COMPASS ME, LLC
(ADMINISTRATOR)
I established and maintained efficient office systems, utilizing Content Management Systems for website and database updates. I facilitated meetings, documented minutes, and fostered communication with various departments and external contacts. Additionally, I managed inventory, handled mail and correspondence, and organized both physical and digital documents. I provided administrative support using software tools, collaborated on HR matters, managed phone calls, patient information, admissions, and dietary changes while safeguarding patient confidentiality. I also coordinated medical screenings, managed personnel records, and conducted staff evaluations. Ensuring employee safety, I collaborated on compensation packages and kept all operation-related documentation up-to-date.
2010
-
2017
HEALTHSERV LOS BAÑOS MEDICAL CENTER
(RADIOLOGY SECRETARY)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Specialist
Customize Your Store With Our Website Builder.