2016
Bachelor of Accounting
Charles Darwin University
More Info About Me
I’m Anne and I’m based in Melbourne Australia. I have 6 years of administrative experience at a university in Australia. I specialize in timetabling and scheduling. I am detailed oriented, highly organized, resourceful and can work with minimal supervision. I believe that data integrity and accuracy are important skills one must possess. After years of working, I have decided to take my experience up a notch and do freelancing which will broaden my skills and portfolio.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
RMIT University
(Timetabling Officer)
• Undertake all activities associated with the development of RMIT’s teaching timetable to meet academic requirements and business objectives.
• Develop strong working relationships with key stakeholders (including program managers, course coordinators, school managers and professional staff) to understand, influence and guide program and course structure development to ensure successful timetable production whilst meeting the L&T requirements of the program.
• Develop teaching timetables that focus on aligning the university’s utilisation aspirations and optimal program and course delivery outcomes through an effective and efficient use of resources
• Work with Team Leader, Timetable Engagement to ensure the accurate and timely preparation of College information and data to meet key deadlines.
• Manage and coordinate stakeholder engagement, data gathering and associated processing within the defined delivery dates, being accountable for the successful delivery of the RMIT timetable function.
• Respond to timetable queries and problems raised by students and/or key stakeholders in a timely fashion and prioritise competing tasks during peak workload.
• Responsible for data integrity, development of stakeholder reports to detect inconsistencies, errors, within the timetabling system data.
• Coordinate the configuration and monitoring of the student allocation system.
• Interpret and implement policy, and develop procedures and workflow documentation as required.
2019
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2021
Charles Darwin University
(Senior Timetabling Officer)
• Provide quality and timely responses to University staff regarding class timetabling requests and enquires
• Provide accurate information to stakeholders about availability of rooms for ad-hoc bookings
• Negotiate with stakeholders to resolve timetable clashes and issues
• Resolve complex problems related to timetabling, particularly in relation to Higher Education
• In conjunction with other members of the Timetabling team, develop the timeline for producing class and exam timetables for the University
• Assist the Manager in the creation of annual timetable data rollover procedure in preparation for the following years scheduling, this includes but is not limited to; data cleansing, removing units that are no longer offered as well as adding new units that require scheduling in the upcoming calendar year
• Meet all deadlines with regards to Higher Education and VET class timetabling activities
• Produce and maintain University’s timetables by using the Enterprise Foundations Syllabus Plus Timetabling system
• Interrogate the University’s web pages, Student Management system (Callista and Area 52) and related databases to gain a full understanding of CDU’s course offerings
• Undertake all tasks in accordance with the University’s policies, procedures and rules and regulations
• Provide strong direction, leadership, and support to the Timetabling Officer
• Develop sound working relationships with key stakeholders
• Engage with key stakeholders to collect and communicate feedback on ways to improve aspects of timetabling
• Exhibit a high-level of knowledge for continuous improvement practices for systems related to timetable management, in particular the timetabling software
• Periodically assess workflows and structures with a view to finding, recommending, and implementing more efficient processes
• Effectively manage prioritisation of incoming requests for Higher Education class timetabling
• Work well with all teams within the Office of Student Administration, and other areas of the University
2018
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2019
Charles Darwin University
(Engagement and Progression Officer)
• Assist with pro-actively monitoring the course progression of students within Colleges and where necessary make contact as part of an early intervention strategy.
• Provide targeted assistance to students that enhance positive learning outcomes.
• Support the University’s retention tactics through the Higher Education Student Academic Progression Procedures, by assisting with the development, implementation, monitoring and review of student learning management plans.
• In consultation with the students, develop Learning Management Plans as required, and assist students in taking control of their own learning once the plan is completed.
• Display a strong student-centered focus and provide solutions to complex progression problems in an effective and friendly manner.
• Assist with pro-actively monitoring the course progression of students who have engaged with Learning Management Plans.
• Answer and/or coordinate responses to students in person, as well as telephone and email enquiries in a timely manner.
• Provide high level customer service to a wide range of internal and external customers.
• Maintain effective working relationships with all members of the University, customers, and internal and external stakeholders.
• Maintain communication with the team to ensure smooth and continued workflow.
• Contribute to team cohesion and a supportive working environment through professional and open communication, cooperation, and teamwork.
• Contribute to continuous improvements in work procedures, processes, and teamwork.
• Ability to diffuse potential conflicts and manage conflicts promptly and professionally.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.