2018
Bachelor of Secondary Education Major in English
Batangas State University
More Info About Me
To contribute with the quality service that thie industry is providing. Also, to enhance my knowledge and skill that will be beneficial to my personal and professional growth.
My Skills and Competencies
Social Media Manager
Amazon VA
Data Entry
Customer Service
Certificates
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My Experience and Education
March 2021
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November
Sutherland Global Services
(Supervisor)
Conducting pre-shift and post-shift huddles: cascading updates to the team, teaching back students through role plays, and doing metrics calibrations for the team. Coaching experts: Gathers data for agent’s trends and scores, resulting to action planning. Attending and sending minutes of the meetings to Team Managers and coaches. Effective multi-tasking: doing admin tasks while supporting the team like answering inquiries and doing requests escalated calls.
January 2021
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February 2021
Sutherland Global Services
(Customer Resolution Expert)
Gathers data to be send to Team Manager: audited calls info, trends for each metrics, action plans for focus experts Conducting weekly touch-based with coaches for observations and agent’s progress.
October 2020
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December 2021
Sutherland Global Services
(Frontline Customer Service Senior Representative)
Served as supervisor's assistant: collaborating with supervisor for observations and recommending action plans for the team, auditing calls and providing feedback to agents, go to person for complicated calls,
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Amazon Virtual Assistant
I will likely be tasked with product, supplier, discount, and competitor research.
Customer Service Representative
Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.