2008
Bachelor of Science in Nursing
Our Lady of Fatima University
More Info About Me
Motivated Customer Service VA with 12 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Work with a remote customer support organization that values and can grow from years of expertise and employs a nice phone manner, the capacity to connect with varied groups, and bilingual language abilities. I am highly motivated tech-support skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures. I also have experience in managing a team making sure that each individual will be able to exceed the required metrics of the LOB. I can do admin task in a timely manner and never had an issue with attendance.
Moreover, I have more than a year experience in Social Media Management wherein I do content branding, content creation, social media marketing, copywriting, as well as engagement. In align to this, I am also an expert in Facebook Ads Manager, where I do boosting of ads, organic marketing and doing weekly report.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2022
TaskUs Ph.
(TM)
Administrative Work
Technical Support/Customer Care Specialist
2019
-
2020
Teletech Araneta
(Lead Associate/SME)
Administrative Task
Assisting Trainees/Newbies by facilitating trainings.
Quality Analyst Job
2016
-
2018
HSBC Electronic Data Processing Inc.
(TSR/CSR)
Technical Support, Customer Care Specialist, Financial Advisor.
March 2022
-
May 2025
Lgendary Ventures
(Customer Service VA)
-Handle disputes (Midigator, Stripe, Klarna, etc.) with urgency and accuracy.
-Maximised customer engagement and satisfaction by delivering excellent customer service.
-Resolved customer queries and problems using effective communication and providing step-by-step solutions.
-Manage multiple aspects of the Shopify store, including order processing, returns, and refunds.
-Manage customers' subscriptions, which include updating payment information, customers' details, and recurring orders in Shopify and CRM tools.
-Provide customer support for enquiries such as order tracking, returns, and general store or product questions.
-Educated customers on how to use products or services by providing demonstrations and presentations.
-Scheduled new product deliveries.
-Assisted in the fulfilment of customer orders placed via email, online, and by telephone.
-Processed and issued product orders and service upgrades for customers.
2020
-
2021
Freelancer
(Social Media Management)
My job includes:
- content branding
-content creation
-social media marketing
-customer engagement
2019
-
2020
Freelancer
(Facebook Ads Manager)
My job includes posting ads to attract more customers by boosting ads and using Facebook Ads Business Manager. I also maximize the Facebook marketplace (organic marketing) where I join different groups to post our products. I was also doing a weekly report for the client which includes profits and expenses.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.