Hey I am Analiza

More Info About Me

Hi there! I am an entry level Certified Medical Virtual Assistant with basic medical knowledge. I have received specific training in medical virtual assistance from ProVA of managing administrative activities, arranging appointments, making pone calls, and providing patients with correct information and support.
I am detail-oriented and motivated. I thrive in fast-paced environments and genuinely enjoy collaborating and learning new things with others to achieve goals. I'm excited to bring my skills and commitment to the role of a virtual medical assistant.

Analiza C. Montero
Davao City, Philippines
acmontero90@gmail.com
Freelancer
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My Skills and Competencies

Customer Service (Billing and Sales)
Technical Support
Medical Virtual Assistant
Data Entry

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
Present
Masters in Information Technology

University of Mindanao

2014
Bachelor of Science in Information Technology

Philippine College of Technolgy

July 2021 - September 2023
Department of Trade and Industry
(Data Encoder)

o In charge on handling of incoming and outgoing communications
o Responded to emails and other correspondents to facilitate communication and enhance business processes.
o Offered technical support and troubleshoot issues to enhance office productivity.
o Provided clerical support to employees by copying, printing and filing documents.
o Answered multi-line phone systems and enthusiastically greeted callers.

2015 - 2020
Ibex Global Solutions
(Customer Service Representative (Billing and Sales))

 Confer with customers by telephone in order to provide information about products and
services, to take orders or cancel accounts, or to obtain details of complaints.
 Resolve customers' service or billing complaints by performing activities such as
amending orders, refunding money, and adjusting bills.
 Refer unresolved customer grievances to designated departments for further
investigation.
 Determine charges for services requested, collect deposits or payments, and/or arrange
for billing.

2014 - 2015
Teleperformance
(Technical Support Representative)

 Troubleshooting
 Walk the customer through on how to set up their set-up cable boxes.
 Creates an appointment schedule for technician visit.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Medical Virtual Assistant

Scheduling appointments, handling correspondence, and managing records.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Davao City,
Philippines
Email :
acmontero90@gmail.com


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