Blank
Bachelor of Science in Accountancy
University of Manila
More Info About Me
Are you looking for someone to help you engage with your customers, your networks, or audiences? Perhaps someone who can anticipate your needs, streamline your daily tasks, boost productivity, and provide seamless support.
Hi! My name is Ana and thanks for visiting my profile. If you answered Yes to the questions above, I am ready to give you a hand.
I'm a certified professional virtual assistant and a passionate and efficient customer service representative with more than 6 combined years of experience in Logistics, E-commerce, Online Food Delivery Services, Collection and Telecommunication industry. I started my outsourcing journey in 2013 and have worked with US-based companies in the said fields.
Throughout my career, I’ve had the privilege of working with the largest courier company in the world, United Parcel Services or UPS, and fast-growing, mission-oriented, and multi-awarded outsourcing companies where I’ve honed my professional communication and leadership skills.
Beyond my professional life, I am passionate about exploring new technologies, tools, and studies. I love reading books for self-improvement, documentaries, and movies based on the real-life success of remarkable people. These interests enrich my personal life and inspire my professional endeavours.
I am always eager to connect with like-minded professionals and explore new opportunities. Feel free to reach out if you’d like to discuss collaborations and career opportunities.
To learn more about me you can check my resume here https://bit.ly/anaebitnerresume_virtualassetph.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Customer Service
Certificates
×
![]()
My Experience and Education
2019
-
2020
TaskUs (Doordash Food Delivery Service)
(Email and Chat Specialist)
Ensured timely communication, order-taking, and delivery. Confirm and communicate special instructions, follow-ups, and other requests. Managed billing concerns such as refunds, adjustments, and confidential database records using a customer relationship management (CRM) tool (Salesforce).
2018
-
2019
TaskUs (Wish Shopping)
(E-commerce Support)
Ensured prompt and proper resolution of customer queries and complaints, monitored and organized product listings, tracked and traced packages, and managed billing concerns such as payments and refunds, dispute resolution, adjustment, replacements, and returns.
2016
-
2017
United Parcel Services (UPS Intl. Inc.)
(Logistic Support)
Organized pick-up schedules, freight tracking, rates, and accurate invoicing. Built and maintained a strong working relationship with the internal teams, business owners, UPS drivers, and other 3rd party associates to optimize business growth. Ensured effective day-to-day growth-focused operations supporting overseas communication and other requests (internal and external).
2015
-
2016
iQor Philippines (Metro PCS)
(Technical & Customer Service Representative)
Set up and managed records of accounts, service activation requests, reactivation, and terminations. Supported field service team for technical assistance in resolving network concerns and other necessary troubleshooting requests. Processed payments and ensured on-time payment reminders.
2013
-
2014
iQor Philippines (Credit One Bank)
(Collection Specialist)
Managed all types of payment arrangements and requests including refunds and adjustments. Monitored and identified overdue bills. Rolled out reminders such as courtesy calls, and pre-distribution of digital invoices/statements of accounts resulting in advance and on-time payments that increase credit scores.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.