2013
Bachelor of Science in Hotel and Hospitality Management
Pamantasan ng Lungsod ng Maynila
More Info About Me
Hard-working and Dedicated Customer Service Representative/ Support Team Member motivated to maintain customer satisfaction and contribute to company’s success. Able to focus on work without need for supervision. Proven ability to establish connection with clients and meet target goals. Reliable and driven with strong time management. Qualified and determined individual who possess 8 years of experience working in the area of expertise and acquire skills communication. Seeking to become a remote virtual assistant, growth and expand knowledge.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2013
-
2022
Genpact LLC
(Customer Service Representative)
Process Associate- Customer Service Representative
- Customer Service Representative specialized for 11 Line of Businesses including Sears, BestBuy, The
Home Depot, Sperate Entity and Specialty Partner Groups of Citi
- Customer Service Representative for Wells Fargo
-Provided outstanding customer service for multiple clients exceeding customer expectation
- Handled complex problems and worked with customers to ensure all discrepancies and rectified
quickly
Subject Matter Expert
- Provide performance feedback and coaching to help with agent’s call handling
- Handled trainees for On-the-Job Training
Accounts: Wells Fargo Bank – Phone Banker (Billing, Sales)
Citibank: Customer Care- Credit Cards
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.