2023
BSBA major in Marketing
Cavite State University
More Info About Me
I am a detail-oriented type of person. I am well versed in the English language, both verbal and written communication. In addition to that, I have been used to using different CRMs, which makes it easy for me to learn new tools introduced to me. I have experience using many more eCommerce and Customer Service-related tools.7.
My Skills and Competencies
Social Media Management
QuickBooks Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
-
2023
Alorica Teleservices Inc.
(CSR)
Handled both incoming and outgoing calls
Dealt with consumer complaints, offer suitable remedies and
substitutes within the allotted timeframes, and Follow up to
ensure resolution
Maintained customer interaction logs, handle client accounts,
and document filings.
Created long-lasting connections and trust with customers
Processed and added a registration for an ERA
(Electronic Remittance Advice)
Checked and verified the accuracy of the system's
data encoding.
Ensure the team follows the procedures, guidelines, and compliance.
Created a daily work order monitoring report.
Assist clients via email or a chat system.
Respond to client inquiries about their online orders and shipping information
promptly.
Assist customer requests about replacements, refunds, etc.
Give specific directions or explanations to prospective and current consumers
regarding product questions, promotions, prices, and other facts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Expert
Track expenses, manage cash flow & create invoices.