2018
Technical Vocational. Information and Communications Technology
ICCT Colleges San Mateo Campus
More Info About Me
5 years of experience in BPO industry. Answer phone calls from customers who have questions about their accounts specially when it comes to the billing. Helping customers understand their bills and things related to it. Helping customers also managing their accounts, do troubleshooting steps on their devices and many more.
After a year of taking phone calls, I've been promoted as one of the SME (Subject Matter Experts) in the company which means I support agents on their calls, answer their inquiries and taking supervisory calls.
Company given me opportunity of leading a team after supporting a team for a quite a while. Do extra mile for a company by creating effective action plans. Lead team when it comes of hitting monthly target. Creating daily task and business reviews
My Skills and Competencies
Social Media Management
Customer Service/ Cold Caller
Data Entry
Appointment Setter
Backlinks
Virtual Assistant
Certificates
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My Experience and Education
2021
-
2022
Concentrix Philippines
(Customer Service Rep in Blended Account)
Outbound and Inbound calls, do emails and follow ups regards on the customers concern
2018
-
2018
RGS Recovery Management and Collection Services Inc.
(Account Collector)
Taking Outbound calls to remind people about their payments, collecting past due accounts. Collection Agency based in the Philippines
2018
-
2021
Alorica Philippines
(Team Leader)
Operations, supporting new hires when it comes of taking phone calls. Do coaching to them what are the things that needed to improve on
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.