2018
Bachelor of Science in Tourism Management
Systems Technology Institute (STI) College
More Info About Me
I am a trained Virtual Assistant, dedicated, self-motivated individual and proficient in Communication skills. Experienced in Customer handling and was a Lead Qualifier.
I have endless amount of persistence, ensuring my clients and previous employers are well satisfied with my service. I am very much excited to be able to showcase my skills in the most professional way possible.
My Skills and Competencies
Social Media Management
Microsoft Office (Word, Powerpoint, Excel)
Content Creation
Customer Relationship Management Software (CRM) - AvayaOne-X/Convoso
Knowledgebase software (Cloud-based)
Graphic Designing platforms (Canva)
Certificates
×
![]()
My Experience and Education
2020
-
2022
Versatel Marketing
(Lead Qualifier/Cold Caller)
● Call potential/pre-qualified leads (Outbound calling)
● Ask qualifying questions
● Transfer leads to the Licensed Agent that serves as successful sale
2019
-
2020
VXI Global Solutions
(Customer Service Representative)
● Answer inbound calls
● Check or extend the customer's contract
● Explain customer's breakdown of charges
● Help customers according to their concern
2018
-
2019
Concentrix
(Customer Service Representative)
● Answer inbound calls
● Place a new order for the customer
● Track packages
● Look for products similar to the customer's request
● Upsell
● Explain order details
● Answer inquiries
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.