2015
Bachelor of Science in Hotel and Restaurant Management
CAVITE STATE UNIVERSITY
More Info About Me
An “About Me,” also known as a blurb, is a short piece of writing that informs your reader about your professional background, key accomplishments, personal values and any brands you may be associated with. Personal websites, social media profiles and company directories often feature “About Me” sections. A blurb is an opportunity to quickly give important details about yourself to potential business contacts like clients, vendors, employers or anyone who wants to get to know you better.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Accenture in the Philippines
(Customer Service Associate)
Receives incoming call to address customer’s concern about insurance benefits and claims option.
2021
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2022
RMS Collect an iQOR Philippines
(Supervisor/Team Lead)
- Develop Staff, training, coaching agents.
-Support staff, handle escalations, provide answers and guidance to agents.
-Do admin tasks, leave approvals, and payroll information.
-Attend meetings, calibrations and triad sessions.
-Conduct meeting for team performance, call listening and other metrics related topics.
2018
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2021
RMS Collect an iQOR Philippines
(Quality Analyst / Business Support)
-Listen to calls, provides feedback to agents and discuss their opportunities.
-Initiate weekly call listening sessions through different teams and clusters. Internal calibration with clients, one on one coaching with agents and triad sessions with OM/Team leads.
-Creates different analytical presentation to clients and internal teams.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.