2018
Accountancy
Polytechnic University of the Philippines
More Info About Me
I am an experienced Customer Service Representative transitioning into freelance bookkeeping. My foundation for this role is built on one year of formal Accountancy studies in college, supplemented by self-study to ensure I am knowledgeable in current best practices.
While my professional history is in high-level client support, I possess the meticulous attention to detail and organizational discipline required for accurate record-keeping. I am bringing the reliability of a seasoned corporate professional to the world of bookkeeping, with the goal of supporting entrepreneurs by maintaining pristine financial records.
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2025
Sourcefit, Eastwood
(Customer Service Representative)
Assist clients with order tracking and provide Tier 1 technical troubleshooting.
Accurately record customer interactions and error reports into the CRM database.
Escalate complex technical issues to expert teams for rapid resolution.
2020
-
2022
Taskus, Anonas
(Customer Service Representative)
Acted as the primary support contact for both end-customers and partnered vendors.
Curated order selections based on specific requests and resolved account queries.
Documented user feedback and incident reports to drive service improvements.
2019
-
2019
Focus Support Associates, Taguig
(Retention Specialist)
Investigated and resolved billing discrepancies and account issues.
Executed account modifications, discounts, and data entry with high precision.
Negotiated with customers to prevent cancellations, ensuring high satisfaction rates.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.