2020
Bachelor of Science in Pharmacy
Emilio Aguinaldo College
More Info About Me
Hello! I’m Alyssa. I’m a graduate of Pharmacy & has been a Customer Service Representative for almost 2 years now. The accounts that I’ve handled are all healthcare accounts of US insurances. Just this 2022, I decided to enroll at PRO VA to upskill my knowledge about freelancing. I’ve handled 2 facebook pages; one is for my personal business before & the other one is for the apartment business of my grandfather who is in the US right now.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
January
-
2022
Legato Health Technologies Philippines
(Customer Care Rep I PA intake)
To create prior authorization for services & medication for members that is covered under our insurance. Doing outbound calls to prescribe or medical staff if necessary.
May 2021
-
October 2021
Optum Global Solutions
(Customer Service Representative - Prescriber’s Office)
Receiving inbound calls from prescriber or medical staff for Checking of benefits, creating prior authorization & handling claims for members under our insurance.
October 2020
-
April 2020
Teleperformance
(Customer Service Representative - Member’s Services)
Receiving inbound calls from members for their inquiries about their benefits or the services that is covered under their insurance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.