2017
Bachelor of Science in Hotel and Restaurant Management
STI College Puerto Princesa
More Info About Me
I am a reliable and trustworthy individual with a strong work ethic and a willingness to go the extra mile to ensure satisfaction. I spent over 5 years doing Administrative tasks, 5 years in the academe, and 6 years in the Hospitality and Tourism Industry with customer service experience. Extremely creative and quick to come up with innovative solutions in a rapidly evolving environment.
I have a passion for creating, learning, and exploring new ideas. I am an organized and creative individual with a good work ethic and excellent communication skills.
I have experience in project and event management, customer service, and marketing. I am a motivated self-starter and enjoy working with a team or independently.
Furthermore, I am proficient in the use of various software and technology, an essential asset for this role. My primary focus is customer satisfaction, and I am enthusiastic to deliver outstanding customer service.
My Skills and Competencies
ASANA
SLACK
WORDPRESS
CALENDLY
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2019
-
2021
STI Education Services Group Inc.
(Tourism and Hospitality Program Head)
•Oversee the entire department, hire qualified personnel, and organize and coordinate the school operation within its department.
•Provides leadership and guidance to the faculty and staff of the Hospitality Management program.
• Responsible for establishing and maintaining the academic standards of the program, and for developing and implementing strategies to ensure the program meets the needs of students and the industry.
• Ensures that the program objectives are achieved and that the curriculum remains up-to-date and relevant to the hospitality industry.
• Develop and manage relationships with industry partners to strengthen the program's curricular offerings.
2017
-
2019
STI Education Services Group Inc.
(Tourism and Hospitality Instructor)
• Create and facilitate learning opportunities and activities that provide a comprehensive learning experience for students.
• Develop and maintain course materials, including syllabi, lectures, and assignments.
• Provide guidance and advice to students regarding career options in the hospitality industry.
2013
-
2014
EL Jenn Tours
(Tour Specialist)
• Coordinating transportation for the tour, such as buses, boats, and planes
• Arranging hotel and restaurant accommodations
• Scheduling activities, such as sightseeing and excursions
• Facilitating customer service and responding to customer inquiries
• Ensuring tour packages are within budget and on time
• Coordinating with tour operators and travel agents
• Keeping detailed records of customer feedback and tour packages
• Making sure all safety requirements are met
• Upholding the company's standards of customer service
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.