2012
Bachelor of Science in Accountancy
Pamantasan ng Lungsod ng Maynila
More Info About Me
An adept and detail-oriented payments professional with excellent abilities to process settlements timely and accurately. Working in one of the largest e-commerce platforms, I can cope with and thrive in a rapidly-changing and diverse environment. A team-player with a hands-on attitude seeking to utilize keen financial and leadership skills to satisfy clients' financial needs.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Shopee Philippines, Inc.
(Settlements Lead - Payment Operations)
· Handle validations and approvals of payout transactions, ensure that payments are processed within the agreed timeline/SLA
· Drive the resolution of settlement related concerns from internal and external parties
· Responsible for the verification of fees and charges along with the VAT and withholding taxes computations for services rendered
· Manage the reconciliation of withdrawal transactions daily, identification and resolution of variances, sending of daily/monthly reports for operational purposes
· Coordinate with other departments to align with process updates, integration of new product features and enhancement of backends/system portals
· Initiate immediate escalation of system issues that disrupt the normal cycle of settlements and fund flow, keeping stakeholders informed on the status of investigation, documentation, and end-to-end monitoring of the issue until resolved
· Conduct regular meetings and one on one session with team members to align goals, discuss strategies and gather inputs for the improvement of the process
2013
-
2022
Ricecash Asia Philippines, Inc.
(Shift Leader - Withdrawal, Payment Operations)
· Delegate tasks to team members daily and monitor overall team performance
· Generate data and prepare financial and transaction reports daily for operational purposes
· Handle high-risk and priority payout transactions with accuracy and urgency
· Immediate escalation of system issues encountered via internal ticketing system
· Interpret methods and parameters set by management and other departments, initiate process improvements, implement new procedures, and provide guidance to team members
· Collaborate with the technical department for system enhancements and participate in testing (UAT) before implementation
· Coordinate with other departments and third-party providers to expedite the checking and handling of payment transactions in query
· Initiate coaching sessions to team members to achieve the target KPI
2012
-
2013
Sanford Marketing Corp.
(Accounting Assistant)
· Perform day to day financial checking of accounts payable transactions of SM supermarkets
· Reconcile the accounts payable ledger, ensure that all bills and invoices are accounted for
· Investigate discrepancies by reconciling vendor accounts and monthly vendor statements
· Assist vendors and suppliers for payment related concerns
· Record and manage accounting data of vendors and suppliers in SAP
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.