N/A
BSBA major in Financial Management
National Teachers College
Professional Summary
As a tenured and professional in customer service and virtual assistance, I assure the customer a comprehensive and competitive skill set to meet their satisfaction and operational efficiency. Meticulous attitude when it comes on providing detailed idea and perspective for more productivity and a passion of concentration in problem-solving, focused on managing inquiries, good at analyzing purposive ideas for clients needs and wants, resolving issues and ability to proactively addressing customer needs for their virtual platform. Always making sure that i was able to utilize my tools and knowledge-based resources to assist customer and led me to a more effective interactions and best conclusions. Fully equipped when it comes on handling different line of businesses. I'm making sure that I will be knowledgeable enough to deliver product and services for the customer to their aligned platform they have provided.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
11/03/2022
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4/26/2023
Teletech Philippines
(Philippine Escalation)
Expediting orders/ returns and refunds/ cancellation, Cancellation and placement of Gym equipment, escalating unresolved services passed the given and accepted duration to aim successful transaction.
2022
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2022
Concentrix
(Back Office Representative)
Processing a return and/or refund request to the customer about the book that they ordered.
2021
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2022
Alorica
(Customer Service Representative)
Assisting the customers regarding to their complaints and questions, give customers information about products and services, take orders, and process returns.
2021
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2021
CitiGlobal Realty and Development Inc.
(Real Estate Agent)
Helping clients to purchase, rent, or sell properties. Advising clients about market conditions, conduct walkthroughs, and provide guidance and assistance through the process of buying, selling, or leasing properties.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.