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Bachelor of Science in Nursing
Arriesgado College Foundation Incorporated
Get to know me more!
I believe in continuous learning and am always seeking opportunities to grow professionally and personally. Let's Go! Hi! I'm Alyssa Joyce; you can call me Yssa for short. A 19 years old girl with full of hopes and dreams to succeed. I'm a curious and driven individual with a passion for understanding how things work. From a young age, I've always been fascinated by technology and its led me to this freelancing world. I have a creative mind and am always up for new challenges. I am well organized and always plan ahead to make sure I manage my time well.
I have had experience to work as a call center agent. I have honed my skills in delivering exceptional customer service and resolving inquiries with efficiency and professionalism. I thrive in dynamic environments where communication skills are paramount, and I am adept at handling a diverse range of customer needs, from technical support to sales inquiries. My commitment to ensuring customer satisfaction has been consistently recognized, and I take pride in my ability to adapt quickly to new technologies and procedures. Outside of work, I enjoy staying updated on industry trends and continuously seek opportunities for personal and professional growth.
I am also a passionate ESL (English as a Second Language) teacher , I have had the privilege of helping students from diverse cultural backgrounds achieve their language learning goals. My journey in education began with a strong commitment to fostering a supportive and engaging learning environment where students feel empowered to communicate confidently in English. I specialize ensuring each student receives personalized attention and guidance.
Regardless of my skill, my trademarks are reliability and resiliency. I ensure that each task is handled with the utmost attention and dedication, treating my clients' business to the extent that it were my own. That's what the unique characteristics that i differ from other virtual aides!.
My Skills and Competencies
Medical VA
Social Media Management
Content Creator
Customer Service
Certificates
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Experience Overview
2024
-
2024
Native Camp
(Esl teacher)
*Teaching listening, speaking, reading, and writing skills in English, focusing on grammar, vocabulary, pronunciation, and comprehension.
*Evaluating students' progress through quizzes, tests, and activities and providing constructive feedback to enhance learning outcomes.
*Promoting cross-cultural understanding and sensitivity by integrating cultural topics and perspectives into lessons.
*Engaging in ongoing professional development to stay updated on teaching methodologies, language acquisition research, and educational trends in ESL instruction.
*Providing individualized support and assistance to students who require extra help in understanding concepts or improving language skills.
*Maintaining a positive and supportive learning environment by managing classroom dynamics, fostering student engagement, and addressing behavioral issues when necessary.
2022
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2023
Solar Company
(Agent)
* Upselling or cross-selling products or
services during customer interactions
to increase revenue.
* Accurately recording customer information, interactions, transactions, and details of inquiries or complaints into the system.
*Ensuring high-quality customer service by responding to customer concerns or complaints with professionalism and empathy.
* Identifying and resolving customer issues using problem-solving skills.
*Following scripts, guidelines, and protocols to ensure consistency in customer interactions and compliance with company policies.
*Managing multiple tasks such as handling calls, responding to emails, and processing customer requests simultaneously.
*Demonstrating strong verbal communication skills to effectively convey information and resolve issues.
2019
-
2020
Ningnangs Catering
(Caterer)
*Supervising and coordinating catering staff, including chefs, servers, and support personnel, to ensure efficient operations and adherence to service standards.
*Overseeing the cleanup and breakdown of catering equipment and supplies post-event, ensuring the venue is left in its original condition.
*Interacting with clients to understand their needs, providing recommendations, and ensuring satisfaction throughout the event.
*Managing the distribution and service of food and beverages during events, ensuring prompt and courteous service to guests.
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Here's what I bring to the table!
Content Creator
Producing and managing digital content across various platforms to engage audiences and achieve specific goals.
Medical VA
Scheduling appointments, managing patient records, handling medical billing and coding, and sometimes even providing bas
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.