Blank
Bachelor of Science in Information Technology
Jose Rizal University
More Info About Me
I am delighted to share a bit about myself. Family is at the core of who I am—I am deeply family-oriented and always prioritize the well-being of my loved ones, especially the younger members. As a loving daughter and sister, I cherish the strong bonds we share and strive to be a source of support and inspiration for my family.
Looking forward to the future, I am filled with excitement and curiosity. My aspiration is to become a triathlete, who competes nothing but to myself and I am actively involved in sports to make this dream a reality. My competitive spirit fuels my dedication to pushing my limits and becoming a better athlete each day.
Apart from my athletic pursuits, another significant aspect of my life is my love for dogs. Their unconditional affection and loyalty have a special place in my heart, and I find great joy in spending time with these wonderful creatures.
While striving for my goals, I am also a hard-working individual who believes in continuous learning. I eagerly explore the vast expanse of the internet to gain new knowledge and insights. This desire for self-improvement propels me forward on my journey of personal growth.
Lastly, I value cleanliness and organization, which is why I take pride in having a tidy and well-maintained home. A clean space fosters a peaceful and welcoming environment for my family and me.
In conclusion, I am a family-oriented, ambitious, and sports-loving individual with a deep affection for dogs and a thirst for knowledge. I am determined to excel in my pursuits, be it in sports or in life, as I strive to be the best version of myself for the sake of my family and my own personal fulfillment.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2023
Showcase Realty, LLC
(Virtual Assistant)
• Creating contracts for offer to purchase.
• Managing emails
Input and update client information into the client database system
for easy retrieval in the future.
•Coordinated repairs on the property and inspected after completion to verify work met set standards.
•Completed paperwork promptly for all real estate transactions to speed up the closing of deals.
• Troubleshooting residents’ issues.
• Creating work orders and assigning it to vendors.
• Uploading documents to SharePoint.
• Managing rental listing.
• Updating Monday board
• Assistant to the Property Management Admin
Admin works such as adding appointments to calendar, moving
emails to respective folders, other tasks assigned by the owner
2020
-
2023
Sourcefit Philippines, Inc
(Technical Support Representative)
• Responded to clients' emails and live chat regarding technical malfunctions and issues to fix remotely.
• Asked customers targeted questions throughout troubleshooting to determine smart solutions.
• Provided clear and concise step-by-step technical support to guide clients.
• Client product and customer order fulfillment.
• Loading/Stagging proprietary software and hardware for client use.
• Document user guides and provides operational training and outgoing support post deployment to clients in the use of system applications via Email.
• Liaising with other departments, recommending solutions for
discovered issues and adaptation of existing programs to meet users' requirements.
• Work collaboratively with each member to assist in the general development and operation of the business.
2020
-
2020
Sitel Philippines
(Customer Service Representative)
• Answer inbound calls within guidelines/goals established by the client and contact center management.
• Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals.
• Support customers via live chat, email, or phone support.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Handle problem resolution that may require follow-up and/or escalation to a higher level of expertise.
• Maintain knowledge of client's business, products and/or services.
• Attend training sessions to maintain or improve level of skills.
• Perform other tasks that may be assigned from time to time
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.