2019
BACHELOR OF SCIENCE IN SOCIAL WORK
WESTERN MINDANAO STATE UNIVERSITY
Optimizing Healthcare and Business Workflows - One Task at a Time!
In today’s fast-paced world, efficiency is the key to success in both healthcare and business. By streamlining operations, enhancing productivity, and ensuring seamless workflow management, tasks become more organized, deadlines are met, and goals are achieved faster.
With expertise in administrative support, workflow optimization, and process management, I help professionals and businesses stay focused on what truly matters. From appointment scheduling, email and calendar management, and data entry to customer relations, medical billing, and claims processing, every task is handled with precision, confidentiality, and efficiency.
A strong foundation in healthcare administration and business operations allows me to reduce inefficiencies, improve turnaround times, and create structured workflows. With a high level of adaptability and a commitment to learning, I take on new challenges and implement solutions that drive growth and success.
Let’s work together to increase productivity, optimize processes, and achieve business goals—one task at a time!
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Revenue Cycle Management
Electronic Health Records
Electronic Medical Records
Project Management
General and Executive Administrative Assistance
Certificates
My Experience and Education
2022
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2025
DR. HENRY M. DE VILLA MEMORIAL HOSPITAL
(MAIFIPP Focal Person | Head of Medical Social Services)
- Spearheaded patient intake and referral coordination, streamlining access to financial aid and medical assistance for 500+ indigent patients quarterly, reducing healthcare delays and enhancing service efficiency.
- Expanded and strengthened partnerships with healthcare providers and agencies, optimizing referral networks to ensure 90% of patients received timely medical and financial assistance while upholding full regulatory compliance.
- Led medical social work operations, managing a team that processed 450+ patient claims quarterly, enforcing strategic initiatives that achieved a 99% approval rate and cut denials by 10% through strict policy compliance and meticulous documentation.
- Implemented proactive claims resolution strategies, eliminating processing bottlenecks to uphold a 100% resolution rate for denied or delayed claims, ensuring seamless access to medical care for indigent patients.
2021
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2022
DR. HENRY M. DE VILLA MEMORIAL HOSPITAL
(Medical Social Worker)
- Delivered targeted psychosocial interventions and counseling, empowering indigent patients and families to overcome financial, emotional, and social barriers to healthcare, advocating for equitable access and holistic, patient-centered care.
2019
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2019
Vicky's Marketing
(Sales Encoder)
- Handled client inquiries and order confirmations with efficiency, ensuring seamless transactions and fostering strong customer relationships through prompt and professional communication.
- Maintained accurate and confidential sales data, strictly adhering to company security policies to protect sensitive information and ensure data integrity.
- Organized and managed sales documentation, prepared detailed reports, and coordinated with multiple departments to streamline operations and enhance workflow efficiency.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.
Medical Claims Specialist
Streamline revenue cycle management, minimize claim denials, and maximize reimbursement for healthcare providers.