2014
BS Tourism
Our Lady of Fatima University (OLFU)
Your Dedicated General Virtual Assistant with a Creative Flair
Hi! My name is Alyssa Ashley Alobba and I am dedicated General Virtual Assistant. I am here to provide efficient and dedicated virtual assistance, helping you stay organized and on top of your work responsibilities.
I'm a Bachelor's degree in Tourism. I am a TikTok & Instagram Content Creator since 2021. My contents are all about skincare, body care, hair care, books, etc. You can see all my works under my portfolio. I have 5 years work experience working in a BPO industry and 3 years experience as Administrative Assistant.
Outside of work, I am a fur mom to 6 cats and 1 dog. I enjoying spending quality time with my family and friends. I also love reading books and watching movies. I have a strong passion for organization. I love writing in my journal and planner.
If you're looking for a VA with both professional expertise and variety of interest, let's connect and see how I can help you succeed!
My Skills and Competencies
FB Ads Management
Email Management
Social Media Management
Data Entry
Content Creation
Customer Service
Certificates
My Experience and Education
2024
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2024
The Way How
(Social Media Manager)
Developing Social Media Strategy | Content Creation | Scheduling Posts | Community Engagement | Monitoring Trends | Analytics and Reporting | Paid Advertising | Collaborations and Partnerships | Monitoring conversations about the brand or relevant topics on social media | Addressing any negative feedback or crises on social media promptly | Keeping up-to-date with the latest social media trends, tools, and best practices | Testing new strategies, content formats, and tactics to improve performance | Staying Compliant
2021
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2024
Peak Support
(Billing Associate)
Reviewing invoices of Service Providers | Checking if the amount in the invoice is correct | Making sure to review necessary documents | Sending emails to Service Providers if ever they need to refund | Communicate with Service Providers if they want assistance regarding the refund | Making sure to deliver correct information to Service Providers | Handling Microsoft Excel File for our weekly and monthly reporting | Helping my colleagues if they need help.
2020
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2021
CONVERGYS (CVG)
(Chat Support Representative)
Handling Nike (Apparel) Account | Receiving inbound chats from customers | Helping customer to decide what to order depends on their preferences | Assist them on how to place an order | Assisting them on how to refund/return if ever they received a defective item or incorrect size | Helping them to read their invoices and if they have other concerns about our products.
2017
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2020
Presidential Commission for the Urban Poor (PCUP)
(Administrative Assistant III)
I was the secretary of our Head Agency | Making sure to organize all important documents | Organizing different folders | Making reimbursements | Gathering needed requirements if my Lead will be out of town | Booking flights | Attending meetings | Making minutes of meeting so we can review the topics | Traveling for work | Being a front desk if ever we have visitors in our agency | Being the expert in Microsoft Word & Excel for reporting | Making Itinerary and other paperwork related.
2015
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2016
Teleperformance
(Customer Service Representative)
I handled Guthy Renker (retail) Account | Receiving inbound calls from customers | Assisting them on how to place an order | Explaining the contract to customers | Assist them on how to process return or refund | Guide them on how to cancel their subscription to us or I can cancel it on my end | Help them regarding their invoices and other product related concerns.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Executive Assistant
Optimize operations, manage schedules, and enhance productivity for organizational success.
Email Management
Efficiently organizing, responding to, and prioritizing emails to ensure effective communication and productivity.
Calendar Management
Organizing and optimizing schedules for efficient time utilization.