2017
Bachelor of Science in Business Administration
City of Malabon University
More Info About Me
I am Alyanna, Graduate Bachelor of Science in Business Administration here in the Philippines. I am a professional data entry specialist that is passionate about what I do. I am a relatively new freelancer who is committed to provide my future clients with 100 percent client satisfaction.
I can help with administrative work, data entry, communication, writing, research, and so on.
My work ethic is to deliver good and timely service to my clients. Because I enjoy what I do, I am trustworthy, hardworking, a quick learner, detail-oriented, patient, tech-savvy, loyal, and devoted. I work best in a pleasant environment, but I can also work under pressure. I'm also someone who is eager to learn and get trained if it's necessary for the tasks I'll be doing.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Penbrothers Philippines Inc.
(Data Entry Specialist)
• Responsible for processing customer accounts and data.
• Reviewing data for deficiencies or errors, correcting any incompatibilities if possible.
2020
-
2021
Accenture Philippines Inc.
(Email Support Analyst/ Chat Support Analyst)
• Work closely with each customer to carefully resolve issues within timely fashion.
• Received and responded to multiple live chats
• Presented customer service solutions and/or suggest additional items
2017
-
2020
Accenture Philippines Inc.
(Eligibility Consultant/ Data Entry Specialist)
• Responsible for processing transactions such as enrolling new members, changing and updating their coverage, terminating coverage.
• Serves as a POC distributing workloads to agents.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.