2017
Bachelor of Arts Major in Social Science
BUKIDNON STATE UNIVERSITY
More Info About Me
My name is Alyanna and I’m here to help you as a General Virtual Assistant with a heart who thrives on taking those time-consuming tasks off of your plate so you can focus on the things that truly matter. I am dedicated and happy with the work that I do. I take great pride in knowing that as a VA, my clients know me and know that I am trustworthy and have a good work ethic.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2019
-
2021
CEBU PACIFIC AIR INC.
(Airline Cargo Agent)
• Responsible for acceptance and releasing of cargoes. - Ensures shippers comply with the prescribed procedures and required documents before shipment is accepted for carriage.
• Execute cutting airway bill, collects applicable charges, manifests outgoing cargoes, coordinates to load controller for load planning and assists in ensuring that all handling instructions are well noted and satisfied.
• Conduct inventory of cargoes remained unreleased/unclaimed.
• Validates identification of consignee/representative prior releasing of cargoes.
• Prepares cargo that are due for disposal.
2017
-
2019
CEBU PACIFIC AIR INC.
(Airline Cargo Customer Service Agent)
• Interacts with customers as the front line of our sales effort to provide information in response to inquiries and qualifies/resolves customer concerns in order to close sales and increase phone sales driven revenue. - Attends all cargo bookings/reservations and describes completely and accurately the proper packaging, acceptable/non-acceptable, its applicable weight and dimension, required documents, and other related inquiries.
• Ensures that the consignee and shippers are informed in time regarding flight, delayed or cancelled flights, loading status and/or if cargo is offloaded or is reassigned to the next available flight.
• Analyzes transactions, adjusts errors, and creates timely return authorizations.
• Perform a day-to-day administrative task for maintaining information files such as tracer records, shift reports, productivity reports, and weekly wide important goals.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.