2018
Bachelor of Science in Psychology
Centro Escolar University Makati
More Info About Me
I have provided exceptional customer support by phone, email, and instant message to clients. I have also collaborated with cross-functional teams and management to ensure a superior customer experience.
Throughout my career, I have gained a wealth of experience in e-commerce, executive support, and performing general administrative tasks. I am highly organized, detail-oriented, and have a proven track record of being able to prioritize and manage multiple tasks simultaneously while maintaining a high level of accuracy.
My Skills and Competencies
Social Media Management
Amazon VA
Data Entry
Content Creator
customer service
Certificates
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My Experience and Education
January 2023
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March 2023
Amazon
(Amazon Product Researcher)
Researching Profitable Products from various website
Understanding and executing guidelines for product researching
Creation of Daily Product Sourcing Plan/StrategyAnalyzing and evaluating online suppliers and their product categories/product range, in line with the company’s profit and sales targets as well as budget
Track and analyze trends on products consumption; and
Other related tasks in support of business operations.
2021
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2023
Shopee Philippines
(Seller Analyst)
● Coordinated the day-to-day hub operation (both last mile and first mile activities), including parcel
inbounding, sorting, order exception handling, and validation RTS processing and dispatch.
● Managed complaints and opt-out cases while identifying problems, and root causes to provide feedback and
observations for a better seller experience reducing seller opt-out by 15%.
● Collaborated with relevant teams and colleagues to refine processes and introduce initiatives to enhance
operational efficiency which led to a 40% increase in productivity.
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Shopee Philippines
(Buyer Analyst)
● Consistent top QA scorer from January to August 2021.
● Provided customer support by phone, email, or instant message to consumers. Serves as primary contact for
inbound customer issues.
● Updated customer information and ensures accurate entry of contact information.
● Assessed identified issues and collate documentation to assist in investigating and resolving common and
recurring issues.
● Collaborated with cross-functional teams and management to drive a superior customer experience.
● Utilized effective presentation skills including creative training techniques and adult/accelerated learning
techniques while facilitating new hire training.
● Facilitated the transition of students from training to the work environment, ensuring competency levels are
sufficient.
2019
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2020
24/7 ai
(Operations Team Leader)
• Managed the performance of a group of Target Team Members by providing coaching and feedback, documenting results, mentoring, and delegating work whenever necessary.
• Took escalation of calls or support in resolving end-user issues.
• Served as a subject matter expert on client-specific programs.
• Prepared daily operational reviews of site scores and agent performance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon VA
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.
Customer Service
Handle customer queries that come in via email, chat, phone, social media, and other channels