2019
Bachelor in Tourism Management
University of San Carlos
Get to Know Me
Hello, I am Alriah Ryver Villanueva, a self-motivated and hardworking virtual assistant with two years of Customer Service Specialist experience.
I'm a risk-taker, a stickler for details, and have a strong work ethic. If you are looking for a person that gives 100% and is well organized, then you found the one. I have exceptional interpersonal skills, making it possible for me to work with a diverse spectrum of clients.
Over the course of my career, I also have built and honed a set of computer skills. Excel, Word, and PowerPoint are three of the many Microsoft Office programs that I am adept in.
My Skills and Competencies
Executive Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2019
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2019
Travelzone
(Travel Advisor)
As a travel advisor, it was my responsibility to meet with customers to ascertain their trip requirements, budgets, and preferences. I also assist in maintaining correct booking, payment, transaction, phone call, and meeting records. Lastly, I contribute to the agency's efforts by performing relevant activities as required.
2020
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2022
ePerformax Contact Center & BPO
(Customer Service Specialist)
We are the ones that take care of inquiries. Our mission is to give remarkable service at all times. In each and every client, we also make it a priority to close any deal and bring in additional revenue to the company.
2022
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2022
FREELANCER
(Virtual Assistant / Social Media Manager)
I manage my client's Instagram account by responding to direct messages, reacting to comments, and posting. On other social media sites, I also look for influencers that are interested in working with our company. My administrative duties include replying to emails and keeping track of customer information.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Entering data into a database or spreadsheet according to specific formats and specifications.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Designer
Creating and designing visuals that communicate the message of a company or product.