2019
Bachelor of Science in Information Technology
PHINMA – Cagayan de Oro College
Professional Highlights: Driven by Results, Fueled by Passion
Hi there! I’m Dawn — an enthusiastic, detail-driven professional with a passion for lead generation, digital marketing, and email outreach. With a strong foundation in online research, customer engagement, and data mining, I bring both precision and creativity to every project.
I’m quick to adapt to new tools and platforms — from CRM systems to email marketing software — and always eager to sharpen my skills further. Known for my clear communication, persistence, and proactive attitude, I thrive in collaborative, fast-paced environments.
I’m excited about the opportunity to contribute to a forward-thinking sales or marketing team, where I can help drive meaningful results, build strong customer connections, and grow alongside the company’s success.
My Skills and Competencies
CRM and Lead Management Tools
Time Management and Organization
Social Media and LinkedIn Prospecting
Email Marketing and Outreach
Data Analysis
Data Gathering and Research
Certificates
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My Experience and Education
2021
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2025
Vistaland and Lifescapes, Inc.
(Senior Customer Care Specialist)
- Engage with inbound inquiries via email and chat to understand customer needs.
- Assisting client in addressing their issues and concerns.
- In-charge of documentation and turnover.
- Collaborate with marketing and sales teams to improve lead quality and customer experience.
- Nurturing and maintaining good relationship with clients and identify potential sales referrals and repeat buyers.
- Collecting clients data and information.
- Maintain detailed records of customer interactions in CRM systems.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation Expert
Support in building a pipeline of leads to meet business plans, quotas and company objectives.
Email Marketing Specialist
Skilled in crafting targeted campaigns, automating workflows, and analyzing performance to boost engagements.