2010
Bachelor of Science in Hotel and Restaurant Management
Arellano University
More Info About Me
I am a well-seasoned individual who is passionate and friendly. I am Highly motivated and experienced as an Admin Officer and Document Controller with excellent customer service and problem-solving skills. I am professionally organized, efficient and effective with my chosen profession. Proven track record of providing timely and accurate assistance to customers professionally.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Cognizant Phil.
(Process Executive)
Responsible for efficiently and accurately taking customers orders over the phone and entering them into the company’s order system.
Process customers orders, effectively handling customers inquiries, complaints and requests.
Provides excellent customer service, and ensures customer satisfaction.
Works in a different rotating shift schedule.
2013
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2023
The Wellex Group
(Corporate Receptionist / Admin Officer and Document Controller)
Work and assist the corporate team and colleagues, guests and clients.
Help Admin, Human Resource department and General service Department on different assigned tasks.
Assigned as timekeeper and makes a monthly summary reports of all employees time records, leave credits and trac
Operates ten phone lines professionally and effectively.
Assigned as point person of contact for all sellers providing administrative support and managing their queries timely and accurately via phone, or email inquiries.
Managing the department's office supplies, preparing regular reports, preparing power presentations for meetings, in the absence of a legal assistant I make minutes of the meetings, answering phone calls and emails.
Drafting of legal documents, setting calendar schedules for our legal officers, handling appointments and meetings.
Maintain an organized and updated company records and documents via google sheet.
2012
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2013
Manila Pavilion Hotel
(Restaurant Reservation Officer)
Promptly reply to guest’s needs for restaurant reservation requests in a professional manner and provide guests with professional and friendly ways of assistance.
Answer all inquiries thru phone calls, emails and even walk-in guests with professional manner.
Selling and inventories of Gift certificates as well as monitoring of promotional vouchers sold.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.