2011
Bachelor of Science in Hotel and Restaurant Management
San Sebastian College
More Info About Me
Hi! I am Alphabet Siplon your all in one General Virtual Asistant!
I have been in the BPO industry for 11 years. I have an experience being a Team Leader for Data Entry Team, I managed several Facebook pages and help provide my client their wants and needs.
Looking forward to work with you soon!
My Skills and Competencies
Virtual Assistant
Facebook Ads Manager
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2022
Microsourcing Phils. Inc
(Team Lead for Data Entry Clerk Team)
- Account: iPayables
- Overall: Data Entry Team Lead is responsible on the delivering the best possibleexperience to our members and driving the completion and accuracy on Indexing and Arbitrating Invoices, employee performance documentation and liaise on account requirement with MS operations and shared services.
- Team Targets and Performance: Provide mentorship to Senior Data Entry Clerk and Data Entry Clerks, providing oversight and guidance for all milestones and deliverables,facilitating internal sign offs with leadership. You will work closely with the Data Entry Supervisor to ensure the Indexing and Arbitrating Invoices delivery is met with highest Quality.
- Reporting and Monitoring: Direct reporting to Data Entry Supervisor proactively manages and resolve calendar conflicts due to scheduling shifts, staffing requirement and leave reduction. Sending of end of day reporting on the team daily completion sent to the Data Entry Supervisor. Facilitate review meetings, including internal team meetings/trainings and work sessions.
- Liaison Management: Represent assigned area of responsibility between iPayables and MicroSourcing management and professional capacity within the cross functional shared services department.
- Staffing and Training: Ensure recognition and retention targets are implemented. Implement MS approved policies and processes around disciplinary and performance management issues up to an including termination in a compliant way.
2018
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2018
Schneider Electric
(Order Management Administrator)
- Account: Schneider Electric Australia
- Software Registration Center via Vantive
- Manual Order Entry, EDI, RMA Via SAP, bFo
2014
-
2017
SPi Global
(Editorial Office Assistant)
- Account: BioMed Central
- Provides status reports for project leaders, clients and implementation managers
- Provides timely, consistent and accurate responses to queries from the client mostly By email or by phone as needed
My Services
Facebook Ads Manager
Play a lead role in client communication, while also helping to spearhead strategy and campaign initiatives.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.