2016
Bachelor of Science in Tourism
STI College Dasmarinas
More Info About Me
Welcome to my website! I am thrilled to introduce myself as an experienced and versatile Virtual Assistant with a strong background in customer service and a proven track record of enhancing operational efficiency. Let's dive into what makes me the ideal partner for your virtual assistance needs.
With over 4 years of experience as a Customer Service and Chat support, combined with more than 3 years of experience as a Virtual Assistant, I bring a unique blend of expertise to the table. My journey has equipped me with exceptional communication skills, a knack for appointment setting, and a keen eye for detail when it comes to calendar and email management, customer support, and data entry.
In my previous role as a sales agent, I handled my clients through chat and phone calls. I have the ability to multitask while providing our clients with products and services. I'm trained in handling customers' concerns, and I've been providing excellent virtual help in a variety of areas such as calendar management, responding to emails, data entry, communicating with potential buyers/sellers, appointment setting, and CRM & website management.
I am enthusiastic, cheerful, disciplined, and goal-oriented individual. Keeps integrity while working and maintains a good relationship with both client and team. A competitive person, driven, and yet still humble. I'm also the type of person who always make sure that integrity will apply to my day to day work, because loyalty with the client should always be 100% even I work with minimum supervision.
I'm excited to bring my years of experience and passion for excellence to your business. Whether you're a successful business owner, a busy professional, or a startup, I'm here to give you the virtual help you need to grow your company.
My Skills and Competencies
CRM Management
Real Estate Virtual Assistant/ Appointment Setting
Email/ Calendar Management
Graphic Design
Data Entry
Certificates
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My Experience and Education
2020
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2023
Virtudesk
(Virtual Assistant/ Inside Sales Agent)
• I worked as an Executive VA of a Broker based in Pennsylvania USA, I helped him with updating CRM on a daily basis, such as adding notes and following up with the leads from our database. My tasks also include following up with his agents and updating the spreadsheet for the total closed sales for the whole year and I’m also monitoring the sales every month.
• Contact leads who are interested in buying or selling a house
• Able to set 3-4 appointments in one day, and a maximum of 8-10 appointments for the whole week
• Follow up with Agents, update CRM, notes, and excel
• Email and Calendar Management/ sending calendar invites for each agent’s daily appointment
2018
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2020
Telco Services Australia
(Telstra Messaging and Inbound Sales Associate)
• I used to take in calls when I first joined the company. I got an average of 40 calls answered per day. I do resolve clients’ concerns and answer all the questions they have, once I get them satisfied with the resolution, I’m going to transition our conversation to sales.
• Aside from that, I also worked as a messaging agent, so I handled 10 chats simultaneously, sending emails and attending to their queries. I can say that I can multitask, on every work that is assigned to me.
2018
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2018
Versatel Marketing
(Virtual Assistant/ Cold Caller)
• Answered on average 300-400 calls per day, being a telemarketer is hard because some clients won’t believe you. But I’ll be able to cope with that, and I’m able to convert at least 5-10 calls to sales per day because I was able to identify the lead’s needs in getting an insurance
• I also make sure to close all my sales and consider how my leads would benefit from it. Always handling their objection and finding the best way for me to get the word “Yes” from my client.
My Services
Email Management
Involves the systematic control of the quality and quantity of electronic messages that are sent from within, and receiv
Graphic Design
Graphic design is a craft in which experts produce visual content to convey messages.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Appointment Setting
Making sure that crucial meetings are scheduled for the sales team, an appointment setter schedules consultations betwee