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BA Film and Audio Visual Communication / BA Linguistics
University of the Philippines
More Info About Me
I have a 17-year experience in Customer Service under my belt. I,m excellent in English communication and can easily relate with people. I can work independently, I’m creative, resourceful and with initiative. I’m also organized and very keen to details. I’m very much interested in Korean language (and I speak it), Korean arts and culture. I enjoy travelling, literature, movies, television and photography.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2021
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2023
IGT Solutions
(Korean Bilingual Customer Service Representative / Travel Expert)
Providing customer service via call, email and chat to English and Korean speaking travellers.
2017
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2021
Webbeds
(Korean Bilingual Customer Service Representative / Travel agent)
Providing customer support to English and Korean speaking clients (travel agencies) and suppliers (hotels, other travel agencies) and liaising with the branch in Korea. Translating office documents from Korean to English and vice versa. Working closely with the accounts team to balance invoices.
2015
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2017
Teleperformance Philippines
(Korean Bilingual Customer Service)
Providing customer support to English and Korean speaking clients (travel agents) and customers
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.